Results for 'salesperson ethics'

963 found
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  1.  31
    The relationship between salespersons’ ethical philosophy and their ethical decision-making process.Mirahmad Amirshahi, Mahmood Shirazi & Sara Ghavami - 2014 - Asian Journal of Business Ethics 3 (1):11-33.
    The aim of the present research is studying the relationship between the salespersons’ ethical philosophy and their ethical decision-making process and seeks to answer two fundamental questions: first, what is the ethical philosophy of salespersons? And second, how does the salespersons’ ethical philosophy affect their ethical decision-making process? Statistical population of this research is salespersons who have passed the sales training course at the Department of Commerce Research Centre. One hundred thirty-seven questionnaires of total 300 accessible populations were analyzed through (...)
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  2.  81
    An Emotion-Based Model of Salesperson Ethical Behaviors.Raj Agnihotri, Adam Rapp, Prabakar Kothandaraman & Rakesh K. Singh - 2012 - Journal of Business Ethics 109 (2):243-257.
    Academic research studies examining the ethical attitudes and behaviors of salespeople have produced several frameworks that explore the ethical decision-making processes to which salespeople adhere when faced with ethical dilemmas. Past literature enriches our understanding; however, a critical review of the relevant literature suggests that an emotional route to salesperson ethical decision-making has yet to be explored. Given the fact that individuals’ emotional capacities play an important role in decision-making when faced with an ethical dilemma, there is a need (...)
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  3.  21
    Consumers’ Personality Characteristics, Judgment of Salesperson Ethical Treatment, and Nature of Purchase Involvement.Connie R. Bateman & Sean R. Valentine - 2019 - Journal of Business Ethics 169 (2):309-331.
    Successful marketing efforts and professional sales encounters often depend on consumer involvement in the purchase decision process itself, which in turn may impact firm performance. Despite the importance of consumer involvement, research has yet to fully explain the relationship between consumer personality characteristics and the nature of consumer purchase involvement. This study explores the degree to which consumer perception of salesperson ethical treatment helps explain the relationship between consumer personality characteristics and nature of involvement. Data were collected from a (...)
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  4.  53
    Salesperson perceptions of ethical behaviors: Their influence on job satisfaction and turnover intentions. [REVIEW]Charles Pettijohn, Linda Pettijohn & A. J. Taylor - 2008 - Journal of Business Ethics 78 (4):547 - 557.
    In the academic world, research has indicated that "good ethics is good business." Such research seems to indicate that firms, which emphasize ethical values and social responsibilities, tend to be more profitable than others. Generally, the profitability is credited to the firm's positive relationships with its customers, reduced costs of attempting to rebuild a tranished image, ease of attracting capital, etc. The research conducted in this study evaluated salespeople's perceptions of the ethics of business in general, their employer's (...)
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  5.  21
    Mirroring the Boss: Ethical Leadership, Emulation Intentions, and Salesperson Performance.Vishag Badrinarayanan, Indu Ramachandran & Sreedhar Madhavaram - 2019 - Journal of Business Ethics 159 (3):897-912.
    Although a number of studies have demonstrated that perceived ethical leadership engenders beneficial follower outcomes, there is a dearth of research on ethical leadership in the sales context. This is surprising given that salespersons constantly face ethical challenges in their work environment and ethical leadership could provide them with appropriate guidelines for navigating such challenges successfully. Focusing on the salesperson’s perspective and responding to calls for investigating underlying processes responsible for the effects of ethical leadership, this study proposes that (...)
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  6.  92
    Critical Role of Leadership on Ethical Climate and Salesperson Behaviors.Jay P. Mulki, Jorge Fernando Jaramillo & William B. Locander - 2009 - Journal of Business Ethics 86 (2):125-141.
    Leaders play a critical role in setting the tone for ethical climate in organizations. In recent years, there has been an increased skepticism about the role played by corporate executives in developing and implementing ethics in business practices. Sales and marketing practices of businesses, particularly in the pharmaceutical industry, have come under increased scrutiny. This study identifies a type of leadership style that can help firms develop an ethical climate. Responses from 333 salespeople working for a North American subsidiary (...)
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  7.  71
    Improving sales performance through ethics: The relationship between salesperson moral judgment and job performance. [REVIEW]Charles H. Schwepker & Thomas N. Ingram - 1996 - Journal of Business Ethics 15 (11):1151 - 1160.
    This study examines the relationship between salespeople's moral judgment and their job performance. Results indicate a positive relationship between moral judgment and job performance when certain characteristics are present. Implications for sales managers and sales researchers are provided. Additionally, directions for future research are given.
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  8.  53
    Identifying the gaps in ethical perceptions between managers and salespersons: A multidimensional approach. [REVIEW]Tony L. Henthorne, Donald P. Robin & R. Eric Reidenbach - 1992 - Journal of Business Ethics 11 (11):849 - 856.
    This research examines, in a general manner, the degree and character of perceptual congruity between salespeople and managers on ethical issues. Salespeople and managers from a diversity of organizations were presented with three scenarios having varying degrees of ethical content and were asked to evaluate the action of the individual in each scenario. Findings indicate that, in every instance, the participating managers tended (1) to be more critical of the action displayed in the scenarios, (2) to view the action as (...)
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  9.  16
    Curbing the Undesirable Effects of Emotional Exhaustion on Ethical Behaviors and Performance: A Salesperson–Manager Dyadic Approach.Bruno Lussier, Nathaniel N. Hartmann & Willy Bolander - 2019 - Journal of Business Ethics 169 (4):747-766.
    Recent events and popularized stereotypes call into question the ethics of salesperson behaviors. Although prior research demonstrates that salespeople’s emotional exhaustion can have negative consequences for several job outcomes, little is known about the factors that can mitigate such relationships—particularly the relationship between emotional exhaustion and ethical behavior. To remedy this knowledge gap, we draw from self-control theory to propose a novel theoretical framework and develop hypotheses. These hypotheses are tested on a unique dataset consisting of survey data (...)
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  10.  13
    The Salesperson.Michael J. Morden - 1989 - Business and Professional Ethics Journal 8 (1):3-23.
  11.  3
    The Salesperson.Michael J. Morden - 1989 - Business and Professional Ethics Journal 8 (1):3-23.
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  12.  80
    A typology of situational factors: Impact on salesperson decision-making about ethical issues. [REVIEW]William T. Ross & Diana C. Robertson - 2003 - Journal of Business Ethics 46 (3):213 - 234.
    We explore two dimensions of situational factors expected to influence decision-making about ethical issues among sales representatives – universal vs. particular and direct vs. indirect. We argue that these distinctions are important theoretically, methodologically, and managerially. We test our hypotheses by means of a survey of 252 sales representatives. Our results confirm that considering universal and particular and direct and indirect situational factors contributes to our understanding of decision-making about ethical issues within a sales context, specifically willingness to engage in (...)
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  13.  35
    Limited paternalism and the salesperson: A reconsideration. [REVIEW]George Brockway - 1993 - Journal of Business Ethics 12 (4):275 - 279.
    Any paternalistic obligation a salesperson might have toward a client isnot, as was previously argued, determined or grounded in his/her being in a position of superior knowledge. Rather, the obligation stems first and most basically from the principle of non-maleficence. Beyond that, however, the particulars of any such obligation: who is vulnerable to being harmed, the harm(s) that might occur and even the kinds of actions that can reasonably be taken to protect a client from such harm, all flow (...)
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  14.  34
    The myth of the salesperson: Intended and unintended consequences of product-specific sales incentives. [REVIEW]Tara J. Radin & Robert J. Oppenheimer - 2002 - Journal of Business Ethics 36 (1-2):79 - 92.
    Product-specific sales incentives, or "spiffs," have instigated conflict in business and sales for more than fifty years. PSIs are exactly what they sound like: incentives offered by manufacturers to salespeople to encourage them to promote certain products above those of competitors. PSIs have provoked considerable controversy. They are sometimes likened to "bribes," in that their purpose is to motivate salespeople to offer advice that might contradict what they would otherwise recommend. If a salesperson's job is to sell an array (...)
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  15.  21
    Harnessing the Power Within: The Consequences of Salesperson Moral Identity and the Moderating Role of Internal Competitive Climate.Omar S. Itani & Nawar N. Chaker - 2022 - Journal of Business Ethics 181 (4):847-871.
    The purpose of this research is to examine the notion of salesperson moral identity as a prosocial individual trait and its associated effects on customer and coworker relationships. In addition, this study examines the underlying processes in which these effects occur as well as the moderating role of internal competitive climate. Our empirical investigation of business-to-business (B2B) sales professionals reveals that moral identity has both direct and indirect effects on a salesperson’s customer- and team-directed outcomes. Specifically, our results (...)
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  16.  27
    The Influence of Political Skill on Salespersons’ Work Outcomes: A Resource Perspective.Jie Li, Gong Sun & Zhiming Cheng - 2017 - Journal of Business Ethics 141 (3):551-562.
    In this article, we investigate the resource-based mechanism underlying the relationship between political skill and salespersons’ work outcomes. Specifically, we propose that political skill influences salespersons’ sales performance and job satisfaction through organizational resources and salesperson–customer guanxi, which serve as their internal and external resources. To examine our model, we collected data from 203 salespersons working at a large financial services institution in China. The findings reveal that both access to resources and build-up of s–c guanxi mediate the effect (...)
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  17.  44
    Ethical Ideologies and Older Consumer Perceptions of Unethical Sales Tactics.Rosemary P. Ramsey, Greg W. Marshall, Mark W. Johnston & Dawn R. Deeter-Schmelz - 2007 - Journal of Business Ethics 70 (2):191-207.
    Demographic differences among consumer groups have become increasingly important to the development of marketing strategies. Marketers depend heavily on the sales force to implement strategies at the consumer level and, not surprisingly, different groups may view the salesperson’s role differently. Unfortunately, unethical sales practices targeted at various consumer groups, and especially at seniors, have been utilized as well. The purpose of this study is to provide initial empirical evidence of the ethical ideological make-up of four age segments outlined by (...)
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  18.  27
    Fostering creative selling through ethics. An emotion‐based approach.Belén Bande, Sandra Castro-González, Pilar Fernández-Ferrín & Guadalupe Vila-Vázquez - 2022 - Business Ethics, the Environment and Responsibility 32 (1):211-225.
    Research on salesperson creativity remains as one of the most under-researched topics in the sales literature despite the evidence that encouraging creativity in the sales domain is a source of competitive advantage. This paper aims to fill this research gap by exploring the influence of perceived ethical climate on salesperson creative performance, paying special attention to the role that emotions play in this process. Data provided by 176 supervisor–salesperson dyads confirm that the trust/responsibility dimension of an ethical (...)
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  19.  61
    Business ethics and job-related constructs: A cross-cultural comparison of automotive salespeople.Earl D. Honeycutt, Judy A. Siguaw & Tammy G. Hunt - 1995 - Journal of Business Ethics 14 (3):235 - 248.
    Although a number of articles have addressed ethical perceptions and behaviors, few studies have examined ethics across cultures. This research focuses on measuring the job satisfaction, customer orientation, ethics, and ethical training of automotive salespersons in the U.S. and Taiwan. The relationships of these variables to salesperson performance were also investigated. Ethics training was found to be negatively related to perceived levels of ethicalness and performance. High performance U.S. salespeople reported high ethical behavior, while the opposite (...)
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  20.  42
    The ethical implications of the straight-commission compensation system — an agency perspective.Nancy B. Kurland - 1991 - Journal of Business Ethics 10 (10):757 - 766.
    This paper examines the role of the straight-commissioned salesperson in the context of agency theory and asserts that because the agent acts to benefit two principals, potential conflicts of interest arise. Temporal differences in receipt of rewards create a major conflict, while the firm's exhibition of both espoused and actual behaviors and information asymmetries intensify this conflict. Finally, in light of these inconsistencies, the ethical implications of the straight-commission compensation system are examined.
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  21.  18
    Three Levels of Ethical Influences on Selling Behavior and Performance: Synergies and Tensions.Selma Kadic-Maglajlic, Milena Micevski, Nick Lee, Nathaniel Boso & Irena Vida - 2019 - Journal of Business Ethics 156 (2):377-397.
    In general, the business ethics literature has treated the conceptual domains and outcomes of macro-level, meso-level, and micro-level ethical influence separately. However, this singular treatment ignores the synergies and tensions that can arise across these different types of ethical influence. Using sales as a research context, the current study argues that all three ethical frames of references are important in shaping employee behavior and performance and, as such, should be examined simultaneously. The findings show that industrial ethical climate and (...)
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  22.  21
    Managing New Salespeople’s Ethical Behaviors during Repetitive Failures: When Trying to Help Actually Hurts.Willy Bolander, William J. Zahn, Terry W. Loe & Melissa Clark - 2017 - Journal of Business Ethics 144 (3):519-532.
    Despite acknowledgment that performance failure among new salespeople is a prevalent issue for organizations, researchers do not fully understand the consequences of repetitive periods of failure on new salespeople’s unethical selling behaviors. Further, little is known about how a sales force’s reward structure and managerial attempts to intervene following failure affect new salespeople’s behavior. Combining an experiment with longitudinal growth models, we show that repetitive periods of failure increase unethical behaviors, and interventions intended to remind the salesperson to behave (...)
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  23.  51
    Organizational consequences, marketing ethics and salesforce supervision: Further empirical evidence. [REVIEW]Bülent Mengüç - 1998 - Journal of Business Ethics 17 (4):333-352.
    This study comparatively examines supervisory reactions of Turkish sales managers to potentially ethical and unethical salesperson behaviors while replicating Hunt and Vasquez-Parraga (1993). Four scenarios representing ethical and unethical conditions of over-stating plant capacity utilization and over-recommending expensive products were presented to the managers. As a result of this comparative study, it is empirically demonstrated that Turkish managers primarily rely on the inherent rightness of a behavior with a focus on the individual (i.e., deontological evaluations) in determining whether a (...)
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  24.  45
    Relativism in ethical research: A proposed model and mode of inquiry. [REVIEW]John Tsalikis, Bruce Seaton & Philip L. Shepherd - 2001 - Journal of Business Ethics 32 (3):231 - 246.
    While some of the great thinkers (Socrates, Kant) have argued for an absolutist view of ethical behavior, over the past 250 years the relativist view has become ascendant. Following the contingency framework of Ferrell and Gresham (1985) and the issue contingent model of Jones (1991), a model for ethical research is proposed. The key components include the moral agent/transgressor, the issue type and its intensity, and the nature of the victim. In addition, a statistical methodology, namely conjoint analysis, is introduced (...)
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  25.  57
    A cross-national comparison of university students' perceptions regarding the ethics and acceptability of sales practices.Thomas H. Stevenson & Charles D. Bodkin - 1998 - Journal of Business Ethics 17 (1):45 - 55.
    This scenario-based study examines the perceptions of university students in the United States and Australia regarding the ethics and acceptability of various sales practices. Study results indicate several significant differences between U.S. and Australian university students regarding the perceptions of ethical and acceptable sales practices. These differences centered on company-salesperson and salesperson-customer relationships. The findings are significant for the employer, and have consequences for customers and competitors. They also have implications for recruiters and managers of salespeople, academics (...)
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  26.  21
    Strengthening Customer Value Development and Ethical Intent in the Salesforce: The Influence of Ethical Values Person–Organization Fit and Trust in Manager.Charles H. Schwepker - 2019 - Journal of Business Ethics 159 (3):913-925.
    This research seeks to better understand how an organization-related employee perception and job attitude may influence organizational members to ethically create customer value. Specifically, it is proposed that high person–organization fit perception, more precisely ethical values person–organization fit perception, can influence business-to-business salesperson commitment to providing superior customer value both directly and indirectly through trust in sales manager, while encouraging ethical salesforce behavior, an important aspect of communicating and delivering customer value. Results from a study of 408 business-to-business salespeople (...)
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  27.  30
    Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics.Omar S. Itani, Fernando Jaramillo & Larry Chonko - 2019 - Journal of Business Ethics 156 (2):417-438.
    While previous literature provides evidence of the positive relationship between ethical climate and job satisfaction, the possible mechanisms of this relationship are still underexplored. This study aims to enhance scholars’ and practitioners’ understanding of the ethical climate–job satisfaction relationship by identifying and testing two of the possible mechanisms. More specifically, this study fills an existing research gap by examining social and interpersonal mechanisms, referred to in this study as workplace isolation of colleagues and salesperson’s teamwork, of the ethical climate–job (...)
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  28.  39
    Moral Intensity, Issue Characteristics, and Ethical Issue Recognition in Sales Situations.Evelyne Rousselet, Bérangère Brial, Romain Cadario & Amina Béji-Bécheur - 2020 - Journal of Business Ethics 163 (2):347-363.
    Researchers have considered individual and organizational factors of ethical decision making. However, they have little interest in situational factors :101–125, 2013) which is surprising given the many situations sales persons face. We address this issue using two pilot qualitative studies successively and a 2 by 2 within-subject experiment with sales scenarios. Qualitative and quantitative data are obtained from front-line employees of the main French retail banks that serve low-income customers. We show that the recognition of an ethical issue differs depending (...)
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  29. Ethics for Youth, by a Member of the Church of England.Ethics - 1828
     
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  30. The Ethics of Love.Ethics - 1881
     
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  31. Ethics for Children [in Verse] Divided Into Daily Portions; as Introductory to Ethics for Youth, by a Member of the Church of England.Ethics - 1829
     
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  32.  43
    Research with Human Embryonic Stem Cells: Ethical Considerations.Geron Ethics Advisory Board - 1999 - Hastings Center Report 29 (2):31.
  33.  31
    Level of Agreement Between Sales Managers and Salespeople on the Need for Internal Virtue Ethics and a Direct Path from Satisfaction with Manager to Turnover Intent.Kevin J. Shanahan & Christopher D. Hopkins - 2019 - Journal of Business Ethics 159 (3):837-848.
    The nature of the sales manager/salesperson relationship is examined. Our study investigates the level of agreement between sales managers and salespeople on the importance of the salesperson having specific internal virtues in order to do their job properly. Unlike external virtues that can be codified into codes of conduct, internal virtues are traits that cannot be codified but rather are part of the spiritual makeup of the person. Findings suggest that the level of agreement between sales managers and (...)
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  34. Freedom, emotion, and self-subsistence.Ethics - 1969 - Inquiry: An Interdisciplinary Journal of Philosophy 12 (1-4):66 – 104.
    A set of basic static predicates, 'in itself, 'existing through itself, 'free', and others are taken to be (at least) extensionally equivalent, and some consequences are drawn in Parts A and? of the paper. Part C introduces adequate causation and adequate conceiving as extensionally equivalent. The dynamism or activism of Spinoza is reflected in the reconstruction by equating action with causing, passion (passive emotion) with being caused. The relation between conceiving (understanding) and causing is narrowed down by introducing grasping (λ (...)
     
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  35. Rogene A. Buchholz.Ethics & GovernanceRethinking Business Ethics A. Pragmatic Approach Sandra B. Rosenthal - 2000 - The Ruffin Series in Business Ethics 2000.
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  36. Derrick K. S. au.Ethics & Narrative In Evidence-Based - 2002 - In Julia Lai Po-Wah Tao (ed.), Cross-Cultural Perspectives on the (Im) Possibility of Global Bioethics. Kluwer Academic.
     
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  37. Donald W. Shriver, Jr.Heory Ethics, Agency TheoryThe Twilight of Corporate StrategyBusiness EthicsBeyond Success Corporations & Their Critics in Thes James W. Kuhn - 1991 - The Ruffin Series in Business Ethics 1991.
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  38. Kurt W. Schmidt.Stabilizing or Changing Identity? The Ethical - 2002 - In Julia Lai Po-Wah Tao (ed.), Cross-Cultural Perspectives on the (Im) Possibility of Global Bioethics. Kluwer Academic.
     
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  39. Where Philosophy Meets Politics the Concept of the Environment.Avner de-Shalit & Ethics &. Society Oxford Centre for the Environment - 1997 - Oxford Centre for the Environment, Ethics & Society.
     
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  40. Thinking like a mackerel.Rachel Carson’S. & Trans-Ecotonal Sea Ethic - 2004 - Ethics and the Environment 9:1.
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  41.  29
    Subject Selection for Clinical Trials.American Medical Association Council on Ethical and Judicial Affairs - forthcoming - IRB: Ethics & Human Research.
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  42.  76
    Report on Human Cloning through Embryo Splitting: An Amber Light.I. Ethics - 1994 - Kennedy Institute of Ethics Journal 4 (3):251-281.
  43.  46
    Opinion on the ethical implications of new health technologies and citizen participation.European Group on Ethics in Science and New Technologies - 2016 - Jahrbuch für Wissenschaft Und Ethik 20 (1):293-302.
    Name der Zeitschrift: Jahrbuch für Wissenschaft und Ethik Jahrgang: 20 Heft: 1 Seiten: 293-302.
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  44. Infinite Ethics.Infinite Ethics - unknown
    Aggregative consequentialism and several other popular moral theories are threatened with paralysis: when coupled with some plausible assumptions, they seem to imply that it is always ethically indifferent what you do. Modern cosmology teaches that the world might well contain an infinite number of happy and sad people and other candidate value-bearing locations. Aggregative ethics implies that such a world contains an infinite amount of positive value and an infinite amount of negative value. You can affect only a finite (...)
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  45.  61
    Ethical Guidelines for Human Embryonic Stem Cell Research (A Recommended Manuscript).Chinese National Human Genome Center at Shanghai Ethics Committee - 2004 - Kennedy Institute of Ethics Journal 14 (1):47-54.
    In lieu of an abstract, here is a brief excerpt of the content:Kennedy Institute of Ethics Journal 14.1 (2004) 47-54 [Access article in PDF] Ethical Guidelines for Human Embryonic Stem Cell Research*(A Recommended Manuscript) Adopted on 16 October 2001Revised on 20 August 2002 Ethics Committee of the Chinese National Human Genome Center at Shanghai, Shanghai 201203 Human embryonic stem cell (ES) research is a great project in the frontier of biomedical science for the twenty-first century. Be- cause the (...)
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  46. W. Michael Hoffman. Business & Environmental Ethics 166 - 2003 - In William H. Shaw (ed.), Ethics at Work: Basic Readings in Business Ethics. Oxford University Press.
     
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  47. Zoos violate animals' rights.People for the Ethical Treatment of Animals - 2006 - In William Dudley (ed.), Animal rights. Detroit, [Mich.]: Thomson Gale.
     
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  48. John Orlando.The Ethics of Corporate Downsizing 31 - 2003 - In William H. Shaw (ed.), Ethics at Work: Basic Readings in Business Ethics. Oxford University Press.
     
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  49.  14
    Amartya Sen as a social and political theorist – on personhood, democracy, and ‘description as choice’.Sage India, Development Ethics Public, Ashgate Professional Ethics, Routledge Co-Edited & Asuncion Lera St Clair) - 2023 - Journal of Global Ethics 19 (3):386-409.
    Economist-philosopher Amartya Sen's writings on social and political issues have attracted wide audiences. Section 2 introduces his contributions on: how people reason as agents within society; social determinants of people's (lack of) access to goods and of the effective freedoms and agency they enjoy or lack; and associated advocacy of self-specification of identity and high expectations for ‘voice’ and reasoning democracy. Section 3 considers his relation to social theory, his tools for theorizing action in society, and his limited degree of (...)
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  50.  24
    Statement on the formulation of a code of conduct for research integrity for projects funded by the European Commission.European Group on Ethics in Science and New Technologies - 2016 - Jahrbuch für Wissenschaft Und Ethik 20 (1):237-240.
    Name der Zeitschrift: Jahrbuch für Wissenschaft und Ethik Jahrgang: 20 Heft: 1 Seiten: 237-240.
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