Despite a plethora of studies examining hosting experiences of Airbnb guests, the wellbeing of hosts has received limited attention. Drawing on both top-down and bottom-up theories of wellbeing, we explore the different ways in which Airbnb enhances or diminishes host wellbeing using a multidimensional lens. Data is collected from in-depth interviews with twenty-two Airbnb hosts. We also identify tensions and conflicts in the host-guest relationship using the three interactional hospitality domains of commercial, social and private. Through a (...) deductive process, we find that participating in Airbnb both enhances and diminishes the material, relational and subjective aspects of wellbeing for hosts. Inductively, we find that a lack of territorial boundaries in shared accommodation contribute to conflicts that reduce wellbeing. This exemplifies a tension that exists in the private-commercial domain of network hospitality provision. We provide implications for peer-to-peer accommodation providers on developing the managerial skills of hosts, and helping hosts set realistic expectations around hosting to reduce the conflicts and tensions that arise from the intersectionality of the various Airbnb hospitality domains in such a way that the wellbeing of hosts is enhanced. (shrink)

This study evaluates the relationship between diversified relationships established under the umbrella of the Stimuli-Organism-Response framework to study the consumer continuation intention of the Airbnb platform from a Malaysian perspective. A web-based survey was conducted among Malaysian Airbnb consumers, and a sample of 303 respondents was obtained. SmartPLS has been used for data analysis. The statistical output of the respondent’s data indicates that social overload and information overload influence consumer continuation intention. Moreover, the satisfaction and trust in the (...) platform partially mediate the relationship between the stimuli and behavioral response. Further, perceived health risk strengthens the negative relationship between continuation and trust in the platform. The theoretical implications include enacting a SOR framework to understand the consumer’s internal state of mind and ability to influence the consumer platform continuation intention. The practical implications suggest that the managers and business owners focus on limiting the social exposure at the host destination and the flow of information from the application. (shrink)

This study aims to examine key attributes affecting Airbnb users' satisfaction and dissatisfaction through the analysis of online reviews. A corpus that comprises 59,766 Airbnb reviews form 27,980 listings located in 12 different cities is analyzed by using both Latent Dirichlet Allocation and supervised LDA approach. Unlike previous LDA based Airbnb studies, this study examines positive and negative Airbnb reviews separately, and results reveal the heterogeneity of satisfaction and dissatisfaction attributes in Airbnb accommodation. In particular, (...) the emergence of the topic “guest conflicts” in this study leads to a new direction in future sharing economy accommodation research, which is to study the interactions of different guests in a highly shared environment. The results of topic distribution analysis show that in different types of Airbnb properties, Airbnb users attach different importance to the same service attributes. The topic correlation analysis reveals that home like experience and help from the host are associated with Airbnb users' revisit intention. We determine attributes that have the strongest predictive power to Airbnb users' satisfaction and dissatisfaction through the sLDA analysis, which provides valuable managerial insights into priority setting when developing strategies to increase Airbnb users' satisfaction. Methodologically, this study contributes by illustrating how to employ novel approaches to transform social media data into useful knowledge about customer satisfaction, and the findings can provide valuable managerial implications for Airbnb practitioners. (shrink)

The paper deploys the disclosive computer ethics (DCE) approach to reconstruct the ethics and politics of one of the sharing economy’s flagships—Airbnb. I investigate Airbnb’s technical design to identify the moral and political values that are embedded in the platform’s technology. I then analyze the platform’s ethics and politics towards a generalization of relevant ethical and political aspects by reconnecting them to the mechanisms, operations, rationales, and ideologies of the sharing economy in general. The paper contributes to the (...) existing literature by linking between the ethics and politics of digital platforms and their technical design, using the case study of Airbnb. Additionally, it explores Airbnb as a specific platform technology with unique ethical and political values. Thus, the paper refutes the neutrality thesis and similar claims made by sharing economy platforms. Finally, the paper makes a methodological contribution to the literature on the ethics and politics of technology. It develops a practical DCE research methodology for uncovering the values, ethics, and politics of digital technologies. (shrink)

Todos los particulares pueden obtener ingresos extra y recuperar el poder adquisitivo perdido en el contexto de la crisis, anuncia Airbnb. Este estudio analiza la forma que adquiere el trabajo de los anfitriones -las personas que alquilan su vivienda o habitación- en Airbnb. Se plantea que la actividad de los anfitriones adquiere la forma de trabajo abstracto, pero que es un trabajo que se articula y se desarrolla sobre la propia vida y cotidianidad de los anfitriones: sobre la (...) esfera reproductiva de la persona y sobre actividades no económicas. Para que los anfitriones pueden maximizar los beneficios que obtienen, adoptan la forma de empresarios de sí mismos. Como resultado, los anfitriones reducen su precariedad económica pero la actividad de hospedar en Airbnb les genera nuevas formas de precariedad vital.Everyone can earn extra income and recover the lost consumption power due to the crisis, adevertises Airbnb. This study analyzes the form that the work of Airbnb hosts - people who rent their home or room on the platforma- acquires. It is stated that the activity of the hosts is a type of abstract labour, but that develops over the life of the hosts: over the reproductive sphere of the person and over non-economic activities. In order for hosts to maximize the benefits they can obtain on Airbnb, they become entrepreneurs of themselves. As a result, hosts reduce their economic precariousness but the activity of hosting on Airbnb generates new ways of vital precariousness. (shrink)

Currently, new business models created in the sharing economy differ considerably and they differ in the formation of trust as well. If and how trust can be created is shown by a comparison of two examples which diverge in their founding philosophy. The chosen example of community-based economy, Community Supported Agriculture (CSA), no longer trusts the capitalist system and therefore distances itself and creates its own environment including a new business model. It is implemented within rather small groups where trust (...) is created by personal relations and face-to-face communication. On the contrary, the example of a platform economy, the accommodation-provider company Airbnb, shows trust in the system and pushes technological innovations through the use of platform applications. It promotes trust and confidence in the progress of technology. For the conceptual analysis, the distinction between personal trust and system trust defined by Niklas Luhmann is adopted. The analysis describes two different modes of trust formation and how they push distrust or improve trust. Grounded on these analyses, assumptions on the process of trust formation within varying models of the sharing economy are formulated as well as a hypothesis about possible developments is introduced for further research. (shrink)

Governments, companies, and citizens all think trust is important. Especially today, in the networked era, where we make use of all sorts of e-services and increasingly interact and buy online, trust has become a necessary condition for society to thrive. But what do we mean when we talk about trust and how does the rise of the Internet transform the functioning of trust? This books starts off with a thorough conceptual analysis of trust, drawing on insights from - amongst others (...) philosophy and sociology - to sharpen our understanding of the topic. The book explains how the arrival of large systems - such as the internet - has changed the character of trust which today is no longer based on interpersonal interactions but has become completely mediated by technologies. Based on the layered building plan of the Internet itself, a new conceptual lens called 4 Cs is developed to analyse and understand trust in the networked era. The 4Cs refer to the 4 layers which all have to be taken into account to assess trust online, namely: context, code, codification, and curation. The 4Cs bring together the firsthand experiences of the user (context), the sort of technology that is being used (code), the legal implication (codification) and business interests (curation) in order to get a clear picture of the trust issues that may arise. In the final part of the book some real-life cases are discussed (digital hotel keys, Airbnb, online personalization) to illustrate how trust -analysed through the 4 Cs lens- might flourish or be challenged in our current networked era. (shrink)

Cách mạng 4.0 đã và đang mang đến sự thay đổi lớn trong đời sống của người dân Việt Nam. Sự tiện dụng của Grab, khả năng cập nhật 24/24 của Facebook, hay sự đa dạng về nội dung của YouTube thúc đẩy xã hội tiến tới thời đại mới của khởi nghiệp điện toán (Vuong, 2019). Ở đó, mỗi cá nhân đều có cơ hội để khởi nghiệp thông qua sự kết nối đến khắp mọi nơi trên thế giới (...) của Internet và sức mạnh tính toán nằm gọn trong long bàn tay. Hiện nay, sản xuất video trên YouTube, cho thuê nhà qua AirBnb, hay chạy xe cho Grab tạo ra công việc có khả năng tạo lợi nhuận cho người tham gia thị trường, dù là người lao động, hay tổ chức cung ứng dịch vụ. (shrink)

This chapter discusses the following three fundamental features of our online environment: epistemic success, connectivity, and coordination. The Internet connects people and makes communication, interaction, and transactions between them easy and cheap. Two‐sided markets and platforms, like Uber, Airbnb and eBay, allow buyers and sellers, demand and supply, to find each other, and to coordinate their behavior and engage in interactions, transactions, and collaboration. In addition to these features, a number of other features of our online environments shed light (...) on how evil online gets traction. Many of these features – notably, selectivity, anonymity, positionality, domestication, isolation, conflation of public/ private contrasts, high voluntariness, jurisdiction, virtuality, and interpretive flexibility – have enabled the doing and consumption of evil in a particular way. They have created and magnified moral fog in the minds of users. (shrink)

Regardless of the increasing research attention paid to peer-to-peer accommodation worldwide, our understanding of consumer experiences across different languages and cultures is limited. Extant research tends to support the view that consumer experiences are homogeneous, while overlooking possible cultural divergence across cultures. To fill this gap, this study uses a cross-cultural perspective based on genre analysis and cross-cultural rhetoric study to compare English and Chinese reviews about users’ peer-to-peer accommodation experiences in two popular platforms in China, Airbnb and Xiaozhu. (...) Through analyzing 584 online reviews, we found similar moves in both sets of data, including reviews about the accommodation and about the host, expressing feelings, and making a recommendation. However, we found significant differences in expressing these moves in communication styles. We found that there was a stronger sense of a close and family- like relationship between the guest and the host in the Chinese reviews, while English reviews stressed the importance of space and privacy. (shrink)

In traditional sectors, the intervention of private parties in the regulatory system tends to be justified by their enhanced expertise, government cuts or efficiency gains. In the sharing economy (e.g., home-sharing services offered by Airbnb), quality control and regulatory tasks (e.g., inspections) are to, a great extent, informally delegated to online platforms and peer-to-peer communities that rate and review performance. These communities consist of users that do not have more than their personal experience and the guidance of online platforms (...) to underpin their assessments. Existing literature has extensively criticized the reliability of these online reputational mechanisms, but it has overlooked other far-reaching effects of outsourcing regulatory tasks to private parties. This Article offers a more complete analysis of the regulatory value of online reputation. I argue that reputational mechanisms have the potential of creating democratic spaces where users can provide unique, regular, and first-hand insights that would otherwise be disregarded in a traditional regulatory system. Nevertheless, in their current form, these mechanisms still offer inadequate protection to the public values that typically underlie the regulation of certain services. This Article explains this problem by comparing the protection of public values in the sharing economy to that of traditional regulated sectors. This Article contributes to the literature by reflecting on whether the sharing economy is inviting us to rethink the broader involvement of citizens in the protection of public values and the challenges thereof. It suggests a framework to improve online reputational mechanisms and a better dialogue between traditional regulation and online reputation. (shrink)

Rent-control laws limiting the rents private landlords can charge tenants are controversial in the United States. Critics have condemned rent control’s mandated wealth transfer from landlords to tenants, and economists have decried its negative effects on rental supply and quality. With the advent of the sharing economy, rent-controlled tenants can rent out their below-market units for short durations at market-level or premium prices, a practice I term “rent control sharing.” The reaction to rent-controlled tenants pocketing money from Airbnb and (...) other homesharing sites at the expense of their hapless landlords has been negative. Yet, the sharing economy has not changed an essential feature of rent control: the redistribution of wealth from landlord to tenant. Instead, Airbnb and similar platforms have altered the form of the redistribution and the legal relations between landlord and tenant, and increased the salience of the wealth transfer from landlord to tenant. As a result, rent control sharing collides with public preferences for in-kind redistribution and stronger legal protections for property used personally or intimately. This Article explores how rent control sharing accentuates some of the flaws of rent control and fuels the debate over rent control’s future. (shrink)

elaine and i were in mexico city following the 2020 meeting of the Society for the Advancement of American Philosophy. From our Airbnb, we walked everywhere—to El Zocalo, to museums and restaurants, and through neighborhoods. We followed the news of increasing concern about the COVID outbreak in Europe and the United States, but it seemed like news from a distant planet. Until we flew home, that is, and the airport was deserted. My college paused classes after Spring break, and (...) the NCAA basketball tournament was canceled—that is when we knew it was serious. My father was released from the hospital after a brain biopsy on March 17, and we drove to Pennsylvania from Kentucky. The highway was deserted, the food and... (shrink)

Vous adorez les destinations touristiques de masse? Vous rêvez d'habiter un lotissement pavillonnaire? Les grandes surfaces? Non? C'est normal. Après plusieurs décennies d'uniformisation des paysages et de standardisation de l'imaginaire, l'heure est aux expériences authentiques. Chacun d'entre nous aspire à rencontrer de "vraies personnes", à s'installer dans un quartier qui a une "âme", à voyager "hors des sentiers battus"... Mais alors qu'Airbnb, Instagram, les restaurants à la mode et le marketing de la ville cool s'imposent sur le marché du (...) vrai et industrialisent notre aspiration à vivre des expériences "uniques", comment faire la part des choses entre la promesse d'un nouveau monde - où tout serait authentique - et le spectre d'un nouvel âge du fake? Ce livre tente de répondre au malaise qui touche des générations entières, tiraillées entre l'appel de la modernité et cette course effrénée à l'authenticité. Il aborde la question sous un jour libérateur et décomplexé : et si une identité parodique, ironique et instagrammable était préférable à pas d'identité du tout? (shrink)

"Ne croyez surtout pas qu'il s'agisse de science-fiction : 18 avril 2015, une équipe de généticiens chinois entreprenait d'"améliorer" le génome de quatre-vingt-trois embryons humains. Jusqu'où ira-t-on dans cette voie? Sera-t-il possible un jour (bientôt? déjà?) d'"augmenter" à volonté tel ou tel trait de caractère de ses enfants, d'éradiquer dans l'embryon les maladies génétiques, voire d'enrayer la vieillesse et la mort en façonnant une nouvelle espèce d'humains "augmentés"? Nous n'en sommes pas (tout à fait) là, mais de nombreux centres de (...) recherche "transhumanistes" y travaillent partout dans le monde, avec des financements colossaux en provenance de géants du Web tel Google. Les progrès des technosciences sont d'une rapidité inimaginable, ils échappent encore à toute régulation. En parallèle, cette "infrastructure du monde" qu'est le Web a permis l'apparition d'une économie dite "collaborative", celle que symbolisent des applications comme Uber, Airbnb ou BlaBlaCar. Selon l'idéologue Jeremy Rifkin, elles annoncent la fin du capitalisme au profit d'un monde de gratuité et de souci de l'autre. N'est-ce pas, tout à l'inverse, vers un hyperlibéralisme, vénal et dérégulateur, que nous nous dirigeons? Certaines perspectives ouvertes par les innovations technoscientifiques sont enthousiasmantes, d'autres effrayantes. Ce livre cherche d'abord à les faire comprendre, et à réhabiliter l'idéal philosophique de la régulation, une notion désormais vitale, tant du côté de la médecine que de l'économie.". (shrink)

The term collaborative economy itself is relatively new, and according to the European Commission, the term is used interchangeably with the term sharing economy. The term SE was frequently used when early models, such as Airbnb or ZipCar, appeared and gained popularity, especially in the United States, but it was afterwards substituted with the term CE in the European contexts. The country reports in this collection often use the two terms interchangeably, further illustrating the fact that a generally agreed (...) definition is still missing. However, the ambition driving the term CE is to create specific European economic models with greater emphasis on the community’s involvement. In Europe, it is still the case that the definition of the CE and SE remains fuzzy, including both non-profit and for-profit models, supported by both monetary and non-monetary exchanges among participants. The phenomenon is complex, covering various fields of activity, as well as operating at various levels, ranging from the international to the national, regional, and local. Some definitions focus mostly on sustainability, while others highlight technological and financial aspects and business models specific to the phenomenon. This chapter is organized as follows. First, a short overview of the basic theoretical approaches to CE is presented. Further, the structure of the book is discussed in detail, and the text closes with a summary. M4 - Citavi. (shrink)

Sharing economy platforms mediate exchanges between service providers and consumers. The experiences of service providers in the sharing economy have been extensively studied. Nevertheless, our knowledge in regard to the extent to which providers’ participation influences their wellbeing remains incomplete. This study focuses on the peer-to-peer accommodation platform Airbnb and explores why and how different aspects involved in hosting can contribute to or hinder hosts’ hedonic and eudaimonic wellbeing. To that end, I conducted a netnography and depth interviews with (...) Airbnb hosts. Based on a qualitative analysis of the overall dataset, I identify three sources of positive affect associated with hosting, namely, the sociability involved in the host-guest interaction, the act of providing hospitality, and positive feedback from guests. However, I also identify four conditions, which can turn hosting into a source of negative affect, namely, customer misbehavior, high volumes of guests, negative reviews, and income dependency. In addition, I elaborate on the relationship between hosting and life satisfaction in regard to the income that hosts generate through hosting and the working conditions of Airbnb hosts. Last but not least, I show that being a provider on Airbnb can contribute to eudaimonic wellbeing, focusing on four dimensions of eudaimonia, namely, self-realization, personal growth, a sense of purpose and meaning, and relationships. Theoretical and managerial implications for service providers and sharing economy platforms are discussed. (shrink)

The tourism and accommodation industry has long been a fertile field for digital entrepreneurial activities. However, sharing accommodation entrepreneurs have been ignored, whether in digital entrepreneurship or the sharing economy. This empirical study explored the relationship between start-up age and host growth based on the entrepreneurship learning theory to bridge the gap. In total, 348 hosts’ balanced panel data for 5 years were collected from the Airbnb platform. The results shown that there was a curvilinear relationship between start-up age (...) and host growth; a critical primary growth strategy significantly moderated the curvilinear relationship such that the inverted U-shaped relationship is less pronounced when the level of product supply is high. This study is helpful to understand digital entrepreneurs in the sharing accommodation and offers management suggestions for host growth. (shrink)

The term collaborative economy itself is relatively new, and according to the European Commission, the term is used interchangeably with the term sharing economy. The term SE was frequently used when early models, such as Airbnb or ZipCar, appeared and gained popularity, especially in the United States, but it was afterwards substituted with the term CE in the European contexts. The country reports in this collection often use the two terms interchangeably, further illustrating the fact that a generally agreed (...) definition is still missing. However, the ambition driving the term CE is to create specific European economic models with greater emphasis on the community's involvement. In Europe, it is still the case that the definition of the CE and SE remains fuzzy, including both non-profit and for-profit models, supported by both monetary and non-monetary exchanges among participants. The phenomenon is complex, covering various fields of activity, as well as operating at various levels, ranging from the international to the national, regional, and local. Some definitions focus mostly on sustainability, while others highlight technological and financial aspects and business models specific to the phenomenon. This chapter is organized as follows. First, a short overview of the basic theoretical approaches to CE is presented. Further, the structure of the book is discussed in detail, and the text closes with a summary. (shrink)