Moral Salience and the Role of Goodwill in Firm-Stakeholder Trust Repair

Business Ethics Quarterly 26 (2):181-199 (2016)
  Copy   BIBTEX

Abstract

ABSTRACT:Re-establishing trust presents a complex challenge for a firm after it commits corporate misconduct. We introduce a new construct, moral salience, which we define as the extent to which the firm’s behavior is morally noticeable to the stakeholder. Moral salience is a function of both the moral intensity of the firm’s behavior and the relational intensity of the firm-stakeholder psychological contract. We apply this moral salience construct to firm misconduct to develop a model of trust repair that is based on goodwill, and moderated by the firm’s stakeholder culture.

Links

PhilArchive



    Upload a copy of this work     Papers currently archived: 91,219

External links

Setup an account with your affiliations in order to access resources via your University's proxy server

Through your library

Similar books and articles

The Importance of Competency, Reputation, and Goodwill in Re-Establishing Stakeholder Relationships.Paul Dunn & Jill Brown - 2009 - Proceedings of the International Association for Business and Society 20:291-295.
A Map Leading to Less Waste.David Saiia & Vananh Le - 2009 - Proceedings of the International Association for Business and Society 20:302-313.
A “Black Box” of Stakeholder Thinking.Kalle Pajunen - 2010 - Journal of Business Ethics 96 (S1):27-32.
Stakeholder Salience and Ethical Views of Small Business Managers.Brian K. Burton & Michael Goldsby - 2005 - Proceedings of the International Association for Business and Society 16:306-309.
Stakeholder Salience, Shifting Networks and Sustainability.David Saiia - 2005 - Proceedings of the International Association for Business and Society 16:342-346.

Analytics

Added to PP
2016-06-30

Downloads
34 (#445,975)

6 months
9 (#250,037)

Historical graph of downloads
How can I increase my downloads?