This paper reports a study of the key success factors of what have been recognized as successful service enterprises in China, each considered representative of its respective industry. The grounded theory approach was used to analyze information collected from these enterprises, resulting in the identification of the attributes shared by these enterprises: customer-oriented service, service management, service innovation, and corporate social responsibility. Based on these attributes, a survey was conducted to verify the relationships among these attributes and important outcomes, namely (...) customer satisfaction, perceived service quality, and enterprise reputation. The results of the statistical analysis indicate that the four attributes have positive impacts on service outcomes. The findings are of far-reaching importance in view of the vast potential service markets in China. (shrink)

Aiming at the oscillation suppression of spacecraft with large flexible appendages, we propose a control strategy using H∞ control. The weighting functions are designed for the specific flexible modes of the spacecraft and the frequency of harmonic interference in its operating environment. Taking into account the structural uncertainty of systematic modeling and the comprehensive performance requirements of system bandwidth constraint and attitude stability, the H∞ comprehensive performance matrix is constructed. A space telescope with a large flexible solar array is presented (...) as an illustrative example, and a control design that meets the requirement for pointing accuracy is proposed. The simulation results show that the designed controller satisfies the requirements of attitude stability and high pointing accuracy and has effectively suppressed the disturbance of endemic frequency. The design scheme and selection method of the weight function shown in this paper can be a reference for the controller design for oscillation suppression of this type of spacecraft with flexible structures. (shrink)