Abstract

The outbreak of COVID-19 had a profound impact on the practice of university leadership in China. This study employs a case study as the research method, interviewing five Heads of the Departments from the Z University in China to examine the challenges to leadership in Chinese universities during the COVID-19 pandemic and explores effective countermeasures. Research findings reveal that the challenges they faced manifested in the government's closed management requirements and the students' demands for freedom of entry and exit, the dynamic and flexible disciplinary development and the rigid teaching evaluation, and big data-enabled governance and the habit of human experience-oriented management. In response to these challenges, this study proposes suggestions for the Z University leaders in the post-pandemic era: establishing rules and regulations with a relaxed degree, tolerating ambiguity in online teaching, improving the ability of intelligent technology, and taking opportunities to learn.