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  1. How Human–Chatbot Interaction Impairs Charitable Giving: The Role of Moral Judgment.Yuanyuan Zhou, Zhuoying Fei, Yuanqiong He & Zhilin Yang - 2022 - Journal of Business Ethics 178 (3):849-865.
    Interactions between human beings and chatbots are gradually becoming part of our everyday social lives. It is still unclear how human–chatbot interactions, compared to human–human interactions, influence individual morality. Building on the dual-process theory of moral judgment, a secondary data analysis, and two scenario-based experiments provide sufficient evidence that HCIs support utilitarian judgments, which reduce participants' donation amount. Study 3 further demonstrates that the negative effects of HCIs can be attenuated by inducing a social-oriented communication style in chatbots’ verbal language (...)
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