IDSSs should contribute to the enhancement of human performance, but their effectiveness can be guaranteed only in the case of certain decision types. The issues explored in this paper show that they can help to overcome some human limitations, especially in complex data and information processes, in uncertainty management, and in coherent reasoning. Integrating human and machine expertise is clearly beneficial, nevertheless with the aim of building intelligent solutions we should not ignore the role of human factors and the (...) problems deriving from the integration of knowledge of multiple experts. The risk is that the systems will become clumsy and vulnerable to embarrassing failures.The paper explores the opportunities for exploitation of IDSSs to provide intelligent advice, intelligent analysis and intelligent evaluation. Some suggestions for research have been proposed looking at the ideas put forward in a recent research project dealing with the development of a system supporting local government authorities on environmental impact assessment procedure. (shrink)

With the rise and public accessibility of AI-enabled decision-support systems, individuals outsource increasingly more of their decisions, even those that carry ethical dimensions. Considering this trend, scholars have highlighted that uncritical deference to these systems would be problematic and consequently called for investigations of the impact of pertinent technology on humans’ ethical decision-making. To this end, this article conducts a systematic review of existing scholarship and derives an integrated framework that demonstrates how intelligent decision-support systems (IDSSs) shape humans’ ethical (...) decision-making. In particular, we identify resulting consequences on an individual level (i.e., deliberation enhancement, motivation enhancement, autonomy enhancement and action enhancement) and on a societal level (i.e., moral deskilling, restricted moral progress and moral responsibility gaps). We carve out two distinct methods/operation types (i.e., processoriented and outcome-oriented navigation) that decision-support systems can deploy and postulate that these determine to what extent the previously stated consequences materialize. Overall, this study holds important theoretical and practical implications by establishing clarity in the conceptions, underlying mechanisms and (directions of) influences that can be expected when using particular IDSSs for ethical decisions. (shrink)