Abstract

IDSSs should contribute to the enhancement of human performance, but their effectiveness can be guaranteed only in the case of certain decision types. The issues explored in this paper show that they can help to overcome some human limitations, especially in complex data and information processes, in uncertainty management, and in coherent reasoning. Integrating human and machine expertise is clearly beneficial, nevertheless with the aim of building intelligent solutions we should not ignore the role of human factors and the problems deriving from the integration of knowledge of multiple experts. The risk is that the systems will become clumsy and vulnerable to embarrassing failures.The paper explores the opportunities for exploitation of IDSSs to provide intelligent advice, intelligent analysis and intelligent evaluation. Some suggestions for research have been proposed looking at the ideas put forward in a recent research project dealing with the development of a system supporting local government authorities on environmental impact assessment procedure