Abstract

This chapter presents Connecting Scotland as a case study, highlighting the correlation between current research into digital inequality to identify those most in need of support, and the practical application of work to address this at scale through third sector organisations working directly with those at greatest risk of digital exclusion. The chapter also considers the vital role of the ‘trusted intermediary’ acting as digital champion for device recipients, and, using the data gathered via sessions with hundreds of frontline staff, explore immediate challenges and opportunities for engagement. It will also reflect on the application of research in the creation of training and resources to support the programme. Finally, the chapter will reflect on some of the many lessons learned, and consider implications for both policy-makers and fieldworkers seeking to address digital inequality at scale. All three authors were involved extensively in the development and delivery of this work.