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  1. Challenges of trust in atypical interaction.Camilla Lindholm & Melisa Stevanovic - 2022 - Pragmatics and Society 13 (1):107-125.
    All effective communication is based on the participants trusting that they share their basic orientations to the world – that is, they have a common ground. In this paper, however, we examine situations in which such trust is lacking. Drawing on conversation–analytic methodology and on 30 hours of video data featuring persons with dementia and their caregivers in a Swedish-language daycare center in Finland, we consider some of the social consequences resulting from a lack of trust. Our analysis focused on (...)
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  • The sociality of minimizing involvement in self-service shops in Denmark: Customers’ multi-modal practices of being, getting, and staying out of the way.Elisabeth Dalby Kristiansen & Gitte Rasmussen - 2022 - Discourse and Communication 16 (2):200-232.
    For some customers, the corona pandemic has turned e-shopping into a fine alternative to shopping in brick-and-mortar shops. For other customers in quarantine e-shopping is the only alternative. The long-lasting pandemic, however, has reminded us of the importance of social contacts and interactions – even if it’s just to go the supermarket to ‘mingle’. This paper investigates what ‘mingle’ means when shopping in physical self-service shops amongst unacquainted others in Denmark. It describes customers’ practice of doing self-service by organizing interaction (...)
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