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  1. Notionalization: The Transformation of Descriptions into Categorizations. [REVIEW]Arnulf Deppermann - 2011 - Human Studies 34 (2):155-181.
    This paper analyses one specific conversational practice of formulation called ‘notionalization’. It consists in the transformation of a description by a prior speaker into a categorization by the next speaker. Sequences of this kind are a “natural laboratory” for studying the differences between descriptions and categorizations regarding their semantic, interactional, and rhetorical properties: Descriptive/narrative versions are often vague and tentative, multi unit turns, which are temporalized and episodic, offering a lot of contingent, situational, and indexical detail. Notionalizations turn them into (...)
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  • Formulation and Clients’ Agency in Cognitive Behavioral Therapy.Xueli Yao, Boyu Dong & Weining Ji - 2022 - Frontiers in Psychology 13.
    The experience of loss of agency is one of the reasons for clients to go for psychotherapy. Enhancing clients’ agency has been considered a fundamental factor for successful treatment in psychiatry and psychotherapy, yet few studies have investigated the interactional realization of how therapists do this in authentic psychotherapeutic encounters. Drawing on audio-recorded talk-in-interaction between clients and psychotherapists in cognitive behavioral therapy encounters at a mental health center in China, this paper uses the method of conversation analysis to demonstrate how (...)
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  • Closing the gap in customer service encounters: Customers’ use of upshot formulations to manage service responses.Heidi Kevoe-Feldman - 2015 - Pragmatics and Society 6 (1):67-88.
    Within the context of service inquiries, and the specialized inferential logic associated with the particularized activities there is a gap in the orientations of customers and service representatives. Specifically, one problem that arises in customer service encounters is that customers and service representatives appear to arrive at different understandings of what constitutes a relevant response to a service inquiry. By examining one type of customer service context, calls to an electronic repair facility, this article offers a conversation analytic account of (...)
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  • The practice of formulating in classroom interaction: Some preliminary remarks.Charikleia Kapellidi - 2015 - Pragmatics and Society 6 (4):565-592.
    Although the practice of formulating has been examined in a variety of institutional settings, its realization in the framework of school interaction has received no attention from a conversation analytic perspective. The present article aspires to fill this gap, offering some preliminary remarks about how reformulations, namely versions of what was previously said or implied, are accomplished in the classroom. More specifically, two types of the teacher’s reformulations are distinguished, on the basis of his/her epistemic access to what is reformulated. (...)
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