Abstract

Why civility matters -- It starts with you!: developing self-awareness -- Do what you say and say what you mean: personal and professional integrity -- Good fences make great neighbors: building professional relationships -- Working in the salad bowl: the importance of teamwork -- Eliminate gossip and bullying: the bully-free workplace pledge -- You can't always get what you want: conflict resolution -- Taking it to the extreme: dealing with extreme incivility -- Paving the path to civility: the next step.