ABSTRACTAlthough dominant discourses of various kinds are frequently reproduced on talk radio, the fundamentally collaborative nature of the medium also means that it is able to serve as a channel...

Investigation into the impact of the stages of a radio call on host–caller interaction has traditionally been conducted in single host scenarios, whereby one host interacts with one caller. Further, this analysis has often been done in the context of talk radio that is designed to promote a sense of conflict in order to entertain its audience. However, what of dual or multi-host scenarios, where a number of hosts are co-participants when interacting with callers? This article considers a talkback segment (...) within a chat-based program in which two studio-based hosts are involved in conversation with callers. It considers previous research into call sequence as applied to this scenario and reveals that rather than working to challenge the caller, the hosts work together to enable the callers to challenge the hosts but in a way that orients to sociability rather than conflict. (shrink)

Public participation broadcasting has recently become the focus of attention in media studies, as well as from the social interactional perspectives of discourse and conversation analysis, and it has been argued in particular that the talk show genre has given new and enhanced status to the `authentic' voice of lay members of the public. What remains largely unexplored is how lay participants discursively construct authentic positions for their own knowledgeable participation in such discourse. Expert speakers in public participation broadcasts are (...) typically attributed names, rank, institutional affiliation and status, which legitimizes their position, and in so doing provides their warrant to talk about whatever issue they have been brought in to discuss. Lay participants typically do not have this status attributed to them, but need to establish their own position from which to talk. In this article I examine the public identities that lay speakers build for themselves in these broadcasts, and show how they routinely draw on a range of discursive resources to construct situated, local identities which provide a warrant for what they have to say. (shrink)

In this article we investigate how speakers contribute to the interactive rise and fall of emotion in problematic interactions in a data set of in-bound telephone conversations collected from call centres in the Philippines. These interactions are between the Filipino Customer Service Representatives and American clients who initiate the calls to seek information, clarification, or resolution to a problem. The study draws on Appraisal theory to analyse the contribution of the caller and the CSR to initiating, maintaining and adjusting the (...) interpersonal intensity of the interaction. Findings point to a limited reliance on explicit attitude on the part of both speakers, with attitude more often implied rather than expressed explicitly. Of note, too, is the interdependence of the attitudinal choices on the part of each speaker, and the role that concessive contractors such as just, already, once, yet and actually, as well as moments of silence can play in the management of the emotive intensity. While we intend the outcomes to make a contribution to professional training in the industry, we also look beyond that context to contribute in theoretical and methodological terms to the analysis of interactions in other contexts where problems need to be resolved through talk. (shrink)

This article investigates the new phenomenon of e-mailed questions to a radio phone-in programme, BBC Radio 4's `Election Call'. Our interest in this phenomenon arose for several reasons. First, as a new form, e-mails were singled out at the beginning of each broadcast for special instructions to listeners, although there was evidence that as the series progressed, dealing with e-mail became more of a routine event in each subsequent programme. Second, on listening to the Election Call broadcasts, the sequential introduction (...) of an e-mail question appeared to be problematic for the host. First mentions of e-mailed questions were often subject to a noticeable amount of disfluency and repair work, in contrast to the well-rehearsed and highly routine introduction of callers' questions. Third, we are interested in the function of e-mail questions in terms of how they are handled by the host and guest. Are they given the same status as a `call', and if not, where do the differences lie? In our analysis we show how the introduction of this new media form into a well-established context opens up new structural possibilities for both host as interviewer and politician as interviewee, in terms of how questions get framed, and how they get responded to. (shrink)