The aim of this article is to demonstrate the intricate operation of the adverb `also' in actual interaction at a level of detail that dictionary definitions have failed to capture. Using primarily a conversation analytic framework in examining two data corpora, which include a series of graduate seminar discussions and television roundtable discussions, I argue that the semantic features of `also' are strategically deployed to accomplish complex interactional goals in a disjunctive or disaffiliative environment. In a disjunctive environment, `also' can (...) be invoked to legitimize one's speaking rights - to get the floor. In a disaffiliative environment, `also' can be mobilized to either soften or strengthen a disaffiliative action in subsequent talk. These practices of `also' are accounted for in part by the tensions between coherence and continuation, and in part by the institutional contexts of news media and graduate seminar. (shrink)

This article examines patients’ calls to three different GP services in the United Kingdom. Using conversation analysis, combined with coding of 447 calls, we studied the role of thank you in closing sequences, focusing on their timing and order in relation to service outcome. We show first how patients withhold thank you in orientation to an absent summary or specification of service: patients are more likely to initiate thank you if the receptionist volunteers such a summary. Second, we show there (...) is variation in how appropriately participants project the termination of calls using thank you. Finally, while thank you serves a primary role in managing the termination of calls, the timing, order and design of thank you can also display patient satisfaction. We discuss our findings in terms of service encounters more generally, including implications for larger scale analysis. (shrink)

I investigate patterns of usage of thanking formulae in the closing section of a corpus of 94 telephone calls made by tenants to a UK housing association. The data suggest that unilateral thanking is the norm when calls are institutionally and interactionally unmarked. In contrast, mutual thanking correlates mainly with the presence of interactional problems of various kinds, or, in a few cases, with features that are not problematic as such, but simply interactionally marked given the nature of the activity. (...) When initiated by agents rather than by callers, thanking is frequently hearable as conveying an apologetic stance. Participants thus seem to orient to different thanking patterns as devices which may be used either to mark the preceding interaction as an instance of ‘business-as-usual’ or, if such is not the case, to restore interpersonal harmony or index awareness that aspects of the preceding interaction have otherwise deviated from situational expectations. (shrink)

This study investigates Japanese compliments produced at a distinct sequential position and how the complimentees treat the compliments. In ordinary conversation, speakers sometimes talk about their accomplishments. Drawing on Conversation Analysis and multimodal interaction analysis, the study demonstrates how telling recipients deploy compliments at the possible completion of such tellings of accomplishment. The analysis also shows how the tellers deal with the complimentary telling responses, taking into consideration the design of tellings and the possibility of engaging in self-praise. The study (...) illuminates a context-sensitive nature of complimenting activity and managing two conflicting preferences by illustrating a specific interactional pattern of compliment sequences in Japanese ordinary conversation. (shrink)

This article examines how participants collaboratively achieve projection of adjournments in TV audience interaction in Turkish. Adjournments are lapses in continuing states of incipient talk when the participants are not just talking but engaged in another activity. Adjournments during CSIT are neither attributable silences nor are they treated as accountable by the participants. Adopting the ethnomethodological tool of conversation analysis, the article reveals two types of episodes of talk in TV audience interaction: adjacency pairs and extended sequences. In adjacency pairs, (...) an adjournment is projected through absence of mutual gaze and providing minimal agreements. In extended sequences, however, gaze aversion and demonstrable establishment of mutual alignment are employed by the participants to hold the transition relevance place and project adjournments. (shrink)