Abstract

The articles in this special issue were presented in the Permanent Study Group on Public Sector Performance of the European Group of Public Administration (EGPA), convened at the Instituto Nacional de Administracion Publica in Madrid (2007). The Study Group focuses on various aspects of public sector performance. Public sector performance topics in the past have included trust and satisfaction indicators, performance measurement and management and the use of performance information. This is the introduction to the symposium.