Abstract

How do people adapt to technology? This study examines one mechanism people may be using to personalize technology—talking to machines. Communicating to machines is similar to other forms of personalization and can be explained using attribution theory. Characteristics of machines (such as relationship to emotions, predictability, and familiarity) may affect people's willingness to communicate. A survey study that examined people's communication to machines showed that people do communicate to some machines, and hypotheses about the characteristics of machines were supported. A second survey study examined the differences between communicating with cars and computers, comparing issues such as frequency, emotionality, and the perceived gender of the machines. Overall, these studies show some of the ways people are adapting to their increasingly computerized, technological environment.