Abstract

This research investigates the nature of phatic communion in instant messaging interactions. It adopts and expands Jakobson’s much-quoted definition according to which ‘phatic’ is the language in an interaction whose primary purpose is to maintain contact between the speakers. Adapting conversation analysis for the study of textual interactions, the research observes the linguistic means used by interlocutors to signal attention, interest, and agreement – these being identified as important constituents of contact. The corpus comprises 60 chats, collected from 20 participants who chat in a mixture of English and Indian languages such as Marathi and Hindi. Openings, middles, and closings of these interactions are analyzed to study the ways in which participants establish, maintain, and terminate contact. The use of various linguistic means in these interactions such as back-channels, evaluations, expressives, and questions draws attention to a significant amount of interactional work done by interlocutors towards maintaining contact.