Abstract

The application and use Artificial Intelligence (AI) in library services delivery and operations has modernized traditional practices, enabling libraries to adapt to the evolving information needs of patrons in the digital era. The main purpose of this study is to investigate the application and use of Artificial Intelligence (AI) Technologies for Library Services Delivery in Academic Libraries in Kwara State, Nigeria. The study used a descriptive survey approach. The population was the 108 librarians in academic libraries in Kwara State, Nigeria. A total enumeration technique was employed, and a questionnaire was used to collect data from the library staff. The study answered three research questions. The study revealed that AI cataloguing, AI classification, AI indexing, information retrieval tools, and robotics referencing, among others, are the purposes of AI applications for library service delivery. It was found out by the study that the use of AI makes it easy for library staff to do complex work without stress, and the use of AI prevents repetitive tasks, which is one of the benefits of AI applications and for library services delivery. The study also revealed that lack of technical skills by library staff and a limited number of AI experts among library automation vendors, among other challenges, are associated with the application and use of AI for library services delivery. The study concluded that the application and use of AI technology in academic libraries is setting a new level of accuracy and effectiveness in library services delivery. The study also concluded that the use of AI enhances the security of library resources and enables access to information from any geographical location. It is also concluded that lack of funding, among others, is a major challenge in the application and use of AI for library services delivery. The study recommends that the library should provide alternative and reliable power supplies and the train library staff how to stay relevant in this technology driven era.