This chapter examines the role of the situation model in referential processing and how it can link what appear to be incompatible results from studies of monologue and dialogue as well as studies of reading and visual-world eye tracking. It shows that data from experiments on pronoun resolution in reading indicate a two-step model, in which candidate antecedents for an anaphor are first identified on the basis of gender matching and number matching, then evaluated with respect to the overall situation (...) model. In similar visual-world studies, these stages are seemingly collapsed together, which can be explained in terms of differences in how the situation model is related to the text versus the visual display of potential referents. The chapter suggests that comparing these different types of studies can elucidate the processes of reference resolution. (shrink)