Intercultural discourse (especially via a lingua franca when interlocutors have a false impression that they are speaking one and the same language) adds a new dimension – facework (the establishment of culture-sensitive politeness strategies) – to the theory and practice of argumentation from a number of perspectives: its specificity as compared to ordinary argumentational discourse, the interpretation of the concept of incommensurability, and the conduct of international negotiations. Politeness systems relevant for different cultures are not unpredictable, but represent linguistically (...) and cognitively a highly generalised universal system which can be adopted by interlocutors and used in practical discourse. Politeness expressions are governed by linguistic components – by language forms of a certain type and by specific discourse patterns. The proper choice of language forms and discourse patterns adds a special dimension to argumentative schemata. The politeness-relevant packaging of discourse adds a zero-step to the normative stages of an argumentative discussion (establishing hierarchical relations as such), and needs permanent alignment of these relations, by using correct language forms and discourse patterns. (shrink)

In this article, I consider the notion of facework in the context of unfinished turns in French conversation. Unfinished turns in French conversation normally occur in the environment of talk that can be characterized as delicate or problematic. They provide a mechanism for dealing with such talk in a way that both manages misalignment and divergence between the participants and minimizes possible threats to the participants' face. They provide a subtle avoidance or minimization mechanism in that they enable the (...) participants to hint at what remains unarticulated, whilst registering enough of the type of actions that they seek to accomplish. I conclude that, although unfinished turns can be seen as one way in which participants engage in facework, their analysis suggests that only an interactional-sequential account reveals the work that they accomplish, and insists upon a conceptualization of face/facework as interactional. (shrink)

It is generally assumed in pragmatics that face is essentially a “socially attributed aspect of self”, and that politeness is one kind of facework, alongside other forms of facework such as impoliteness, mock impoliteness, mock politeness, self politeness and so on. In this paper, the assumed necessary link between face and im/politeness is questioned. Drawing from emic studies of face and im/politeness, it is argued that face and im/politeness should be studied, in the first instance, as distinct objects (...) of study in their own right. It is also suggested that drawing from a wider range of emic conceptualisations of face and im/politeness opens up aspects of interpersonal phenomena that have been relatively neglected in pragmatics to date, namely, the importance of relationships as well as the sets of expectancies that underpin evaluations of im/politeness, as distinct areas for theorisation and analysis. It is concluded that while the Goffmanian face paradigm has proven very productive in pragmatics, drawing from various other emic understandings affords further hitherto relatively under-explored analytical opportunities in the study of interpersonal phenomena. (shrink)

Resumen El propósito de este trabajo es profundizar en el concepto de actividad de imagen y defender su utilidad como categoría de estudio para comprender diferentes tipos de comportamiento que afectan a la imagen social de los hablantes en la interacción comunicativa: cortesía, descortesía y actividad de autoimagen. Teniendo como base estudios sociopragmáticos del español desde una perspectiva cultural y estudios teóricos en inglés de la última década, se tratará el concepto de actividad de imagen, el cual se caracteriza de (...) acuerdo con dos conceptos claves: el del efecto social que un comportamiento comunicativo tiene sobre las imágenes de los hablantes y el del continuo social, la conexión que se establece entre sus imágenes en la interacción. De esta forma, se propone tratar la actividad de imagen desde dos perspectivas relacionadas: la de la dirección seguida por el efecto social hacia los interactuantes y la de las características de este efecto, siendo su interrelación el factor que permite identificar y caracterizar el tipo de actividad de imagen. (shrink)

Resumen La reseña, situada en la sección final de revistas especializadas, es un género textual típico del discurso científico, que ofrece información crítica acerca del contenido de una publicación reciente. El propósito del presente trabajo es enfocar el aspecto evaluativo del género reseña, ámbito propicio para la ocurrencia de diversas actividades de imagen de rol, de autocortesía, de cortesía y de descortesía. Este trabajo adopta el punto de vista discursivo-sociocultural para abordar los fenómenos de cortesía: Bravo y Kaul de Marlangeon. (...) Asimismo emplea la perspectiva de la teoría de la evaluación en el discurso, principalmente: Martin y Martin y White. El corpus ha sido extraído de reseñas de obras de autores hispanohablantes publicadas durante la última década en una selección de revistas internacionales de lingüística escritas en español: RILI, Signos, Discurso & Sociedad y Linred, donde se constata tanto el uso de los recursos evaluativos interconectados en el texto, como las diferentes actividades de imagen que desarrolla el reseñador. (shrink)

Resumen En este trabajo se aborda el estudio de un corpus de textos narrativos constituido por dos obras de ficción y una de no ficción, correspondientes a tres autores nacidos en el decenio comprendido entre los años 1959 y 1968: un argentino, un español y un estadounidense traducido al español. Se considera a estos autores como informantes cualificados, como antropólogos que describen la cultura de una comunidad y como narradores privilegiados que reproducen expertamente las voces de sus personajes. Para estudiar (...) las actividades de imagen nos basamos principalmente en las teorías de Goffman, Brown y Levinson, Haverkate y Bravo, así como de otros autores que han utilizado textos literarios para el estudio de este tipo de fenómenos. También tenemos en cuenta las propuestas de Mey para analizar las voces de los personajes creados en las obras literarias de ficción. (shrink)

Researchers studying argumentation often make the simplifying assumption that rational persuasion can be studied independently from the processes through which social identities are established and maintained. However, developments in the study of message design, particularly the groundbreaking work of Brown and Levinson (1978, 1987) on politeness, suggests that in practice the multiple functions of messages are intertwined in message structure and effects. In contrast to the view that identity issues distort rational processes in communication, both the communication of identity and (...) the use of identity-based appeals in social influence are best seen as prototypical examples of rationality in message design. (shrink)

ABSTRACTThe pragmatist reform and opening-up in 1978 has revolutionised the way China communicates internally and engages with the outside world. Firmly embedded within this broader historical context, the interpreter-mediated and televised Premier-Meets-the-Press conferences are a high-profile institutional event in China. At this discursive event, the Chinese premier – ranked second in China’s political hierarchy – is put in the international media limelight, answering journalists’ questions on a range of topics. The section involving the interpreters’ rendering of journalists’ questions is triadic (...) and dynamic and represents a particularly interesting site of ideological contestation, which can be conceptualised profitably using Bakhtin’s concept dialogised heteroglossia. Drawing on a corpus containing 20 years’ press conference data between 1998 and 2017, this CDA study interrogates the interpreters’ agency, particularly in constructing the Chinese government’s image when rendering journalists’ questions. Despite the commonplace assumptions of interpreters being impartial with little agency, the government-affiliated interpreters are found to actively engage in facework and image construction. This leads to a discursive pattern described in Van Dijk’s ideological square, which involves further emphasising and foregrounding the positive elements yet de-emphasising and mitigating the negative elements about Beijing. (shrink)

This article explores the discursive construction, regulation and performance of the body in the context of the swimming pool. The near-naked state of the swimmer’s body presents a potential threat to the interaction order, insofar as social encounters may be misconstrued as sexual, and so rituals are enacted to create a ‘civilized’ definition of the situation. The term ‘performative regulation’ is introduced to theorize this process, as a synergy of the symbolic interactionist models of dramaturgy (Goffman) and negotiated order (Strauss) (...) and the post-structuralist concept of disciplinary power (Foucault). The regulation and representation of the swimmer’s body can be understood as mutually constitutive mechanisms, enforced by the pool-as-institution but enacted through the embodied practices of individual actors in the pool-as-interaction. Crossley’s notion of reflexive body techniques is applied to interpret this dualistic process in relation to communicative gestures and facework rituals, which implicates both individual and social bodies in the somatization of the interaction order. (shrink)

Illness narratives from patients with colorectal cancer commonly record patterns of change in social relationships that follow the diagnosis and treatment of the condition. We believe that these changes are best explained as a process of facework, which reflects losses of face on the part of the patient, and which assists in the creation of new faces that convey new senses of identity. Facework is familiar in the work by E. Goffman (1955) and has been extensively reworked since (...) his time. There is considerable agreement that face is a pervasive and universal constituent of all social interaction, and that it expresses the subject's view of the way he or she would like to be considered by others in interactions. Ho's concept of multiple faces negotiated dynamically according to social context is particularly useful in understanding the purpose and techniques of facework (D. Y.-F. Ho, 1994). We propose a model of face that uses dignity as the face-expression of personal attributes and acquisitions, and honor as the face-expression of systemic capabilities and attainments. This model can be used to examine individual variations in response and adaptation to colon cancer and its treatment, and it provides a useful means of teaching health care workers about the experience of illness. (shrink)

This study examines the mediator practices to bring the interaction back on track when the participants of dispute mediation go off-task. An existing collection of 18 transcripts from audio recordings of mediation sessions at a mediation center in the western United States serves as a source of interactional data. First, the study examines the moves mediators make to perform interventions to bring the current state of activity more in line with mediation activity. Second, it accounts for the variety of interventions (...) mediators perform using the concepts of face and facework. The article discusses what the findings mean in terms of mediation, the interaction order and the institutional order. (shrink)

While the vital impacts of linguistic and discursive politeness on the sustenance of talk and the possibility of community-building have enjoyed a lot of attention in linguistic scholarship, attention is shifting to virtual communities with studies interrogating their language use and interactional patterns. This study seeks to further that line of inquiry by investigating politeness in Nigerian news-based virtual communities. Taking an etic interpretive analytical approach which relies on the facework and relational-work paradigms, it studies virtual communities generated by (...) four Nigerian online newspapers purposively sampled to represent the Nigerian geo-political zones and political ideologies between 2015 and 2018. Given the relative newness of the virtual community in Africa as well as its significant impacts on socio-political activities and attitudes to democracy and governance, the research will contribute significantly to the exploration of online communicative behaviour in the African humanities. (shrink)

The relevance of social norms for understanding appropriate behaviour in context has taken central stage in politeness research in recent years, and particularly in studies of workplace interaction. As an example of this research, this paper explores the way in which a group of nurses interacting with their colleagues negotiates complaints. The data were collected in a ward of a public healthcare institution in New Zealand and consist of audio and video recordings of four roster meetings involving nurses and nurse (...) managers. Instances of nurses’ complaints are explored from an interactional sociolinguistic point of view, allowing the researcher to investigate emergent facework. The findings suggest that multiple ingroup and outgroup memberships, achieved through the dynamic use of personal pronouns, enact preferred politic behaviour for both, transactional and relational goals. In addition, nurses’ convergence in their display of socio-pragmatic norms governing their complaining practices suggests that this group of nurses belongs to the same workplace community. Finally, strong emphasis is placed on the role that complaining plays in the positive presentation of nurses’ identities. (shrink)

The relevance of social norms for understanding appropriate behaviour in context has taken central stage in politeness research in recent years, and particularly in studies of workplace interaction. As an example of this research, this paper explores the way in which a group of nurses interacting with their colleagues negotiates complaints. The data were collected in a ward of a public healthcare institution in New Zealand and consist of audio and video recordings of four roster meetings involving nurses and nurse (...) managers. Instances of nurses’ complaints are explored from an interactional sociolinguistic point of view, allowing the researcher to investigate emergent facework. The findings suggest that multiple ingroup and outgroup memberships, achieved through the dynamic use of personal pronouns, enact preferred politic behaviour for both, transactional and relational goals. In addition, nurses’ convergence in their display of socio-pragmatic norms governing their complaining practices suggests that this group of nurses belongs to the same workplace community. Finally, strong emphasis is placed on the role that complaining plays in the positive presentation of nurses’ identities. (shrink)

This study is a semantic analysis of metonymic and metaphoric expressions involving body-part terms for the face in Chinese. These expressions are discussed regarding four perceived roles of face, namely, as highlight of appearance and look, as indicator of emotion and character, as focus of interaction and relationship, and as locus of dignity and prestige. It is argued that the figurative extensions are based on some biological facts about our face: it is the most distinctive part on the interactive side (...) of our body capable of revealing our inner states. Referring to English the study shows that the terms for the face in both languages have developed figurative meanings along similar routes with similar stops. It also shows that the concepts of ¿face and facework¿, admittedly ubiquitous in all cultures, are manifested more richly in Chinese than in English ¿ a reflection of cultural differences in values attached to those concepts. Finally, a hypothetical ¿Triangle Model¿ is proposed to account for the relationship between language, culture, body, and cognition. (shrink)

This study is a semantic analysis of metonymic and metaphoric expressions involving body-part terms for the face in Chinese. These expressions are discussed regarding four perceived roles of face, namely, as highlight of appearance and look, as indicator of emotion and character, as focus of interaction and relationship, and as locus of dignity and prestige. It is argued that the figurative extensions are based on some biological facts about our face: it is the most distinctive part on the interactive side (...) of our body capable of revealing our inner states. Referring to English the study shows that the terms for the face in both languages have developed figurative meanings along similar routes with similar stops. It also shows that the concepts of “face and facework”, admittedly ubiquitous in all cultures, are manifested more richly in Chinese than in English — a reflection of cultural differences in values attached to those concepts. Finally, a hypothetical “Triangle Model” is proposed to account for the relationship between language, culture, body, and cognition. (shrink)

Institutional talk, including service encounter discourse, has typically been taken to be ‘asymmetrical’ and the participants of these encounters to be constrained in terms of their allowable conversational contributions. This article explores shifts of alignment from normative serverclient alignments into different directions, involving symmetrical positionings of various kinds in travel agency spoken discourse. It is shown how these shifts occur and at which points in the interaction they might be found. The relevance of the commercial institutional context is also considered. (...) It is argued that these shifts from the supposedly unmarked asymmetrical alignment are motivated by orientations to relational goals and politeness/facework concerns, and they function as interpersonal devices achieving various relational configurations. These shifts are then related to levels of sociality that can be found in these, and other, face-to-face interactions. (shrink)