PurposeGiven the digital transformation of service businesses by providing online food services and the influence of online reviews on consumers’ purchasing decisions, this study examines how service recovery attributes in different stages influence relationship marketing strategies, i.e., relationship quality and customer loyalty after service failure. This study is built upon a revised service recovery cycle model by accounting for three stages and their corresponding attributes; whereon a conceptual stage model of service recovery is proposed. This conceptual stage model incorporates stages (...) of service recovery, their respective attributes, and how they influence relationship marketing strategies.Design/methodology/approachAn online marketing company was employed for data collection in 2019, which resulted in 301 valid responses. A Structural Equation Model was conducted with all the data to test the relationships between the constructs. The individual measurement model was tested using the Exploratory Factor Analysis and Confirmatory Factor Analysis. A structural model was estimated using AMOS to test all the hypotheses.FindingsThe findings demonstrate that the attributes paired with the first two stages of service recovery can significantly influence consumer loyalty in a positive state. The findings also manifest the intermediary role that relationship quality has played in the association of service recovery and consumer loyalty, which implies that the food delivery businesses could attain a more comprehended relationship quality with consumers through active and timely compensatory service recovery consumer loyalty to the food businesses.Originality/valueThis study examines how these different stages of the service recovery cycle influence the decision-making of relationship marketing strategies on the prerequisite of service failure. This study aspires to expand the service recovery research by objectifying a conceptual stage model of service recovery, incorporating stages’ recovery attributes and how these recovery attributes reciprocally influence relationship quality and customer loyalty. (shrink)

The content of Chinese folk paintings by nongminhua is based on morality and national philosophy, which can inspire and raise the morale of citizens. This type of incentive differs from agitation and advertising in the usual sense of these concepts. This is a form of complex artistic expression combining symbolic lyrics and philosophical reflections, which has in its arsenal methods of active stimulation aimed at gaining the trust of the audience and expanding the coverage of propaganda activities. The object of (...) this study is the Chinese folk paintings of nongminhua, and the subject is their educational and propaganda functions. The pictorial language of Chinese folk painting with a clearly defined theme, rich illustrative language, features of mass art, as well as its inherent tendency to widespread distribution distinguishes nongminhua from other art forms. All these differences inevitably become the reason for a completely different, unique force of social impact of folk paintings. The main conclusion of the study is that the simplicity of creating folk paintings, their inherent features of information dissemination and cultural functions have led to a wide range of their existence at different stages of China's social development. Brightness and visibility made the nongminhua understandable to the general population, determined their effectiveness in the implementation of educational and propaganda functions. (shrink)

Most studies conducted in the West on the role played by intergenerational families in co‐parenting have focused mostly on families with a single mother or those in difficult circumstances, while little is known about the experiences of members of intergenerational intact families during the early postpartum period. This study aimed to explore the intergenerational co‐parenting experiences of young parents and grandmothers in China, focusing on how they shared the responsibility of caring for the new mother and infant during the postpartum (...) period. A total of 16 eligible intergenerational intact families, including 16 mothers, 15 fathers and 12 grandmothers, were interviewed. The data set was analysed using the approach of directed content analysis guided by Feinberg's Ecological Model of Co‐parenting. The data were categorized into four themes: ‘division of labour’, ‘postpartum and infant care agreement’, ‘support‐undermining’ and ‘joint family management’. An additional theme, ‘expressed a need for family support’, emerged from the data on these intergenerational families. The findings emphasize the importance of intergenerational co‐parenting relationships in families where two generations co‐parent the newborn together. (shrink)

This paper focuses on modeling and control of a class of serial variable stiffness actuators based on level mechanisms for robotic applications. A multi-input multi-output complex nonlinear dynamic model is derived to fully describe SVSAs and the relative degree of the model is determined accordingly. Due to nonlinearity, high coupling, and parametric uncertainty of SVSAs, a neural network-based adaptive control strategy based on feedback linearization is proposed to handle system uncertainties. The feasibility of the proposed approach for position and stiffness (...) tracking of SVSAs is verified by simulation results. (shrink)

This experiment used event-related potentials to study the tactile-visual information conflict processing in a tactile-visual pairing task and its modulation by tactile-induced emotional states. Eighteen participants were asked to indicate whether the tactile sensation on their body matched or did not match the expected tactile sensation associated with the object depicted in an image. The type of tactile-visual stimuli and the valence of tactile-induced emotional states were manipulated following a 2 × 2 factorial design. Electrophysiological analyses revealed a mismatched minus (...) matched negative difference component between 420 and 620 ms after stimulus onset in the negative tactile-induced emotional state condition. This ND420-620 component was considered as a sign of the cross-modal conflict processing during the processing of incongruent tactile-visual information. In contrast, no significant mismatched minus matched negative difference component was found in the positive tactile-induced emotional state condition. Together, these results support the hypothesis that a positive emotional state induced by a positive tactile stimulation improves tactile-visual conflict processing abilities. (shrink)

ObjectiveTo reveal the relationship between parental phubbing, basic psychological needs satisfaction, self-esteem, and depression and to explore the impact of parental phubbing on depression.MethodsA total of 819 junior high school students responded to the parental phubbing scale, basic psychological needs satisfaction scale, self-esteem scale, and depression scale in combination.Results Parental phubbing was significantly correlated with satisfaction of basic psychological needs, self-esteem, and depression. Parental phubbing can not only be used to directly predict depression in junior middle school students but also (...) has an indirect impact on depression through three pathways: a separate mediating effect on basic psychological needs satisfaction, a separate mediating effect on self-esteem and a chain mediating effect on both.ConclusionParental phubbing is a risk factor for depression, which can negatively affect the mental health of junior high school students. (shrink)

The rational allocation of functional areas is the foundation for addressing the sustainable development of cities. Efficient and accurate identification methods of urban functional areas are of great significance to the adjustment and testing of urban planning and industrial layout optimization. Firstly, by employing multisource geographic data, an identification method of urban functional areas was developed. A quantitative measurement approach of the urban functional area was then established considering the comprehensive effects of human-land, space-time, and thematic information to present the (...) covering area of ground objects, public awareness, and empirical research. Finally, the Zhengzhou city, which locates in Henan province of central China, was used to test the method. The results show that the developed method is efficient, accurate, and universal and can identify urban functional areas quickly and accurately. We found that the overall distribution of Zhengzhou’s functional areas presents a spatial pattern of single and multimixed coordinated development. The city’s commercial functional areas and commercial-based mixed functional areas are located in the city’s central area. The green square’s function area occupies relatively low and is mainly distributed in the city’s fringe. (shrink)

Online discussion forums are an essential and standard setup in online courses to facilitate interactions among learners. However, learners’ inadequate participation in online discussion forums is a long-standing challenge, which necessitates instructor intervention and the design consideration of online learning platforms. This research proposes and studies the role of mandatory participation, i.e., learners’ participation in online course forums by instructors’ requirements, in fostering their voluntary participation and boosting their learning performance. This novel effect link between mandatory participation and voluntary participation (...) has not been assessed in previous research. An empirical study is conducted using a large-scale dataset of 27,767 learners from a leading massive open online course platform in China. The findings indicate that besides its direct effect on learning performance, learners’ mandatory participation has a significant positive effect on their voluntary participation in online course forums, enhancing learning performance. Moreover, the effect of mandatory participation on voluntary participation varies across learner groups, being more prominent for early registrants than late registrants and part-time learners than full-time learners. This research contributes to the online learning literature by introducing mandatory participation as a viable approach to foster voluntary participation and boost learning performance through enhanced voluntary participation. It provides evidence on the effectiveness of the novel design feature of MOOC platforms that enables and facilitates the mandatory participation mechanism in online learning. (shrink)