Social bots – partially or fully automated accounts on social media platforms – have not only been widely discussed, but have also entered political, media and research agendas. However, bot detection is not an exact science. Quantitative estimates of bot prevalence vary considerably and comparative research is rare. We show that findings on the prevalence and activity of bots on Twitter depend strongly on the methods used to identify automated accounts. We search for bots in political discourses on Twitter, using (...) three different bot detection methods: Botometer, Tweetbotornot and “heavy automation”. We drew a sample of 122,884 unique user Twitter accounts that had produced 263,821 tweets contributing to five political discourses in five Western democracies. While all three bot detection methods classified accounts as bots in all our cases, the comparison shows that the three approaches produce very different results. We discuss why neither manual validation nor triangulation resolves the basic problems, and conclude that social scientists studying the influence of social bots on communication and discourse dynamics should be careful with easy-to-use methods, and consider interdisciplinary research. (shrink)

Governments and local administrations increasingly use the internet to improve citizens’ participation in deliberation processes. However, research studies have pointed out that deliberation outcomes vary due to the participants’ sociodemographic differences. In this paper, we address this debate by quantitatively measuring different sociodemographic participant groups’ deliberation quality. By building an index of the quality of understanding, we analyze the quality of 1,991 postings on local political issues that participants contributed during the 2011 Zurich City debate. We defined five indicators for (...) deliberation quality: statement of reasons, proposals for solutions, respect, doubts, and reciprocity. The analysis confirms that the sociodemographic composition of the participants is of great importance for self-selected participation and deliberation quantity, but not for the deliberation quality. (shrink)