This paper discusses awareness systems for supporting informal social relationships, focusing on some of they key concerns for designers and researchers. The discussion is general, but examples highlight the design issues discussed and summarize related empirical results. The paper argues in favor of automated capture of awareness information and suggests that social intelligence is relevant (a) as a design and evaluation criterion for such systems and (b) as a mechanism for supporting users in managing the information sharing by means of (...) awareness systems. (shrink)

Aurama is a system designed to provide peace of mind and a sense of connectedness to adults who care for elderly parents living alone. Aurama monitors the elders at home using unobtrusive sensor technology and collects data about sleeping patterns, weight trends, cognitive abilities and presence at home. The system provides an unobtrusive ambient information display that presents the status of the elder and lets its users inspect long-term data about the well-being of the elder interactively. Aurama was designed iteratively (...) with substantial user involvement through interviews, prototype evaluation, focus groups and lab tests. The final prototype was evaluated in two field trials each involving an elder and their adult children. The input of users throughout the design process and during these tests demonstrates clearly the potential of awareness systems to support the target user group to obtain peace of mind and feel connected. Furthermore, the users indicate a clear need for information on long-term trends relating to the well-being of aging parents, in contrast to the current emphasis in this field of research on providing instantaneous status information about daily activities and context. (shrink)

This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment ( N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways (...) of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed. (shrink)