According to the new public management, the interaction between governments and their citizens should be "client oriented". It is considered crucial for policy-makers that they know how citizens perceive the policy process, that they know if citizens are satisfied with policy outcomes.Our empirical study deals with the satisfaction with global local policy. We examine the main determinants of satisfaction with global local policy. This study is based on a face-to-face survey among citizens entitled to vote in Ghent. More than 1500 (...) respondents, spread over 2 surveys, took part in our research. Attention is also paid to the satisfaction with more specific aspects of local policy. We linked the voter's satisfaction with the global local policy to a wide range of traditional and less traditional independent variables. Finally, we discuss the satisfaction of the electorate of the different political parties. (shrink)