Volume 19, Issue 9, September 2019, Page 54-56.

This case study details how and why integrating storytelling, empathy, and inclusive practice shifted QSuper, a large Australian finance organisation, from minimal awareness to moral awareness then moral capability in the delivery of services to Indigenous customers. During the Royal Commission into Misconduct in the Banking, Superannuation, and Financial Services Industry, QSuper were recognised for their exemplary service with Indigenous customers (Hayne, Interim report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, (...) 2018; _Transcript of Proceedings, 13 August_, Commonwealth of Australia, 2018). This position was in stark contrast to the inaccessible service offerings of other financial organisations where some used predatory practices to sell unethical financial products to Indigenous Australians (Hayne, Interim report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, 2018; Hayne, Final report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, 2019a). Storytelling garned from visiting customers in remote communities and other meaningful activities involving inclusive practice to facilitate ethical decision-making in finance is different to standard functionalist finance approaches (Schinckus, Int Rev Financ Anal 40:103–106, 2015). Two empathetic questions asked within QSuper complementing the storytelling, were: “What is the right thing to do by the customer?” and “How would I feel if this were my mother?” Exploration into the lived reality of moral capacity is important based on the Commission finding many of the 490,000 finance staff do not know how to provide ethical services to vulnerable customers, in particular remote Indigenous customers (Australian Bureau of Statistics. Labour force, Australia, detailed. ABS. Retrieved from https://www.abs.gov.au/statistics/labour/employment-and-unemployment/labour-force-australia-detailed /latest-release, 2021; Hayne, Final report: Royal commission into misconduct in the banking, superannuation and financial services industry, Volume 1. Commonwealth of Australia, 2019a). Furthermore, there is minimal literature on the role of Indigenous storytelling to heighten moral awareness in the finance industry which was found to lead to better ethical outcomes. (shrink)

Originally published in 1996 and newly revised, _Conspicuous Criticism_ is a ringing defense of the need for religion and tradition in contemporary society. Writing with moral passion and critical verve, Christopher Shannon offers a convincing indictment of the forces that isolate the individual in modern capitalist society and counters more than a century of efforts by modern intellectuals­ to displace tradition in favor of a humanism that actually diminishes humanity in the name of freeing its potential. Featuring in-depth analyses of (...) the works of John Dewey, Thorstein Veblen, C. Wright Mills, and others, _Conspicuous Criticism_ is a call to reinstate traditional relations to God, nature, and the common good. Scholars in fields from American studies to intellectual history will be forced to grapple with Shannon’s trenchant critique, which is well on its way to becoming a classic of Christian thought. “_Conspicuous Criticism_ inspired a concern about the modern world that in the years since I’ve not been able to brush aside.”—Eric Miller, _First Things _. (shrink)