The study was designed to examine whether trait emotional intelligence would moderate the impact of negative emotions at work on job burnout. A total of 188 female nurses participated in this study and completed measures of trait affectivity, emotional intelligence, anger and sadness at work [over five consecutive days, nurses rated the extent to which they experienced anger-related emotions (i.e., irritation, embitterment and anger) and sadness-related emotions (i.e., depression, disappointment and sadness)], and burnout. The results revealed significant and positive relationships (...) between both types of negative emotions and burnout above and beyond demographics and the nurses’ trait affectivity. Importantly, the study demonstrated that trait emotional intelligence buffers the effects of negative emotions on burnout. Specifically, anger- and sadness-related emotions predicted greater burnout among nurses with low trait emotional intelligence but not among nurses with high trait emotional intelligence. These results suggest that emotional intelligence training could be implemented to prevent the adverse effect of negative emotions felt at work on job burnout. (shrink)

This study contributes to the constantly accumulating evidence on the effects of customer incivility (CI) on service employee exhaustion. Previous research has demonstrated that surface acting (SA) acts as a mediating variable in the relationship between CI and exhaustion. This study extended prior findings in two ways. The results of Study 1 (315 retail sales employees, 62.2% female) demonstrated that SA mediates the positive relationship between CI and exhaustion while controlling for employees’ trait positive and negative affectivity (NA). The results (...) of Study 2 (292 customer service representatives, 51% female) supported a moderated mediation model demonstrating that trait emotional intelligence (EI) buffers the direct and indirect (through SA) effects of CI on exhaustion. Specifically, it was found that employees exposed to many uncivil customer behaviors but high in trait EI reported using less SA and, thus, experienced fewer exhaustion symptoms than their low in trait EI counterparts. These results highlight EI as an important personal resource that mitigates the adverse effects of CI on service employees’ exhaustion, and suggest that organizations should consider implementing EI training programmes for their frontline service employees. (shrink)

Traditionally, most of the research on occupational burnout has focused on organizational stressors, such as workload and time pressure, and has overlooked the emotional nature of customer service work and its effect on burnout. This study was designed to examine the effects of individuals’ affective traits and affective states on burnout. The main hypothesis of this study was that emotional intelligence acts as a moderator in the relationship between negative emotions felt by employees during their interactions with clients and emotional (...) exhaustion. A total of 137 service sector employees rated the extent to which they felt four positive emotions and four negative emotions while interacting with clients. The results indicated that negative affectivity was significantly associated with higher levels of emotional exhaustion, whereas high positive affectivity showed the reverse pattern. It was also observed that employees who declared greater intensity of negative emotions reported more symptoms of emotional exhaustion. However, as predicted, this effect was observed only among employees who were low in the trait of emotional intelligence. Negative emotions and emotional exhaustion were unrelated among employees who were high in trait emotional intelligence. (shrink)

The paper presents state of art in the area of emotion studies. It is stressed that emotions are multicomponent processes including neural, expression, subjective and social elements. We have tried to show that synchronization and coordination of these elements from elementary through intermediate to the most complex level may be understood in terms of emergent processes. Manifestations of emergence may be observed both in social aspects of emotions, as well as subjective and expression ones. Although the idea of emergent processes (...) was not explicitly used by contributors of this volume, the traces of it are present in their papers. (shrink)

The study was aimed at validating the Polish version of the Trait Emotional Intelligence Questionnaire-Short Form. Our findings confirm the reliability and validity of the scale. With respect to reliability, internal consistency coefficients of the TEIQue-SF were comparable to those obtained using the original English version. The evidence of the validity of the TEIQue-SF came from the pattern of relations with the other self-report measure of EI, personality measures, as well as affective and social correlates. We demonstrated that the TEIQue-SF (...) score correlated positively with scores on the Emotional Intelligence Questionnaire. The TEIQue- SF score correlated negatively with Neuroticism and positively with Extraversion, Openness, Agreeableness, and Conscientiousness. In addition, scores on the TEIQue-SF were related to dispositional affect, i.e., correlated positively with positive affectivity and negatively with negative affectivity. The TEIQue-SF score correlated positively with social competencies as measured with the Social Competencies Questionnaire. We also found that trait EI, as measured with the TEIQue-SF, was positively related to the richness of one’s supportive social network and this relationship remained statistically significant even after controlling for Big Five variance. We also demonstrated that scoring on the TEIQue-SF was positively related to satisfaction with life and negatively related to perceived stress and these relationships remained significant, even after controlling for positive and negative affectivity. Taken together, these findings suggest that the Polish version of the TEIQue-SF is a reliable and valid measure that inherits the network of associations both from the original version of the TEIQue-SF and the full form of the Polish TEIQue. (shrink)

The aim of this paper was to contribute to a broader understanding of the cognitive consequences of expressive suppression. Specifically, we examined whether the deteriorating effect of expressive suppression on cognitive functioning is caused by tense arousal enhanced by suppression. Two experiments were performed in order to test this prediction. In both studies we tested the effect of expressive suppression on working memory, as measured with a backwards digit-span task and anagram problem-solving task. In addition, in Study 2 we tested (...) whether expressive suppression degrades memory of the events that emerged during the period of expressive suppression. Both studies were conducted in a similar design: Participants watched a film clip which evoked negative emotions under the instruction to suppress those negative emotions or to simply watch the film. The results of these experiments lead to three conclusions. First, the results reveal that expressive suppression degrades memory of the events that emerged during the period of expressive suppression and leads to poorer performance on working memory tasks, as measured with a backwards digit-span task and anagram problem-solving task. Second, the results indicate that expressive suppression leads to a significant increase in subjective tense arousal. Third, the results support our prediction that expressive suppression decreases cognitive performance through its effects on subjective tense arousal. The results of the Study 1 show that tense arousal activated during expressive suppression of disgust fully mediates the negative effect of suppression on working memory as measured with a backwards digit-span task. The results of Study 2 reveal that subjective tense arousal elicited while suppressing sadness and anxiety mediates both the effect of suppression on working memory - as measured with the anagram task - and memory of the events that occurred during the period of suppression. (shrink)

Recently, researchers have shown an increased interest in achievement goal orientation correlates. What is not yet clear is the detailed relationships among students’ goal orientation, students’ personality traits, and parenting style. In so doing, this research responds to the need to analyze the importance of parenting styles and students’ traits in explaining the achievement goal orientations. In the exploratory correlational study, 586 Iranian students along with their parents were selected as the sample so as to evaluate the structure of the (...) relationships between these variables. The results indicate that students’ psychoticism and neuroticism predict students’ goal orientations while extraversion did not. Only the authoritative style predicts mastery approach and psychoticism trait. Permissive and authoritarian styles do not directly or indirectly predict students’ goal orientations. (shrink)

Considerable controversy has recently arisen regarding the patenting of medical and surgical processes in the United States. One such patent, viz. for a "chevron" incision used in ophthalmologic surgery, has especially occasioned heated response including a major, condemnatory ethics policy statement from the American Medical Association as well as federal legislation denying patent protection for most uses of a patented medical or surgical procedure. This article identifies and discusses the major legal, ethical and public policy considerations offered by proponents and (...) opponents of such patents. The existing literature divides up into those who favor such patents essentially without qualification, and those who condemn and wish to outlaw them. We advance a compromise position where administrative and legislative action is called for to provide more specific guidelines regarding the patentability of such processes by the Patent and Trademark Office. Our position, in sum, will be that too much is at stake in this complicated area for either the blanket prohibition, or wholesale, uncritical acceptance, of the patenting of medical and surgical processes or techniques. (shrink)

According to the new Eurostat’s and Gus’s research, in Poland and in the other European countries the population’s aging process is proceeding. In the researchers’ opinion, the growth of the number of the old causes the constant rise in the demand of health services. Because of that, from among different goods, the health is the most precious to humans. As Kazimierz Szewczyk has correctly established, the health value is high, because it belongs to limited resources. Not all of the medical (...) services are guaranteed by healthcare system, therefore the need of implementing economical rules in the process of allocation of limited health values important. In the opinion of numerous doctors, psychologists and ethics, e.g. Jarosław Derejczyk, Barbara Bień, Janina Kokoszka-Paszkot and Joanna Szczygieł patients who are old belong to disadvantaged group. The patients are not given the priority in access to health benefits, and they are also discrimanated. In this article I am going to enumerate and describe the medical methods, that are used in economical distribution of health care benefits. Later I’ll explain, why during distribution of benefits, the quality of life of old people, and not only their register age, should be taken into consideration. (shrink)