Artificial Knowing challenges the masculine slant in the Artificial Intelligence (AI) view of the world. Alison Adam admirably fills the large gap in science and technology studies by showing us that gender bias is inscribed in AI-based computer systems. Her treatment of feminist epistemology, focusing on the ideas of the knowing subject, the nature of knowledge, rationality and language, are bound to make a significant and powerful contribution to AI studies. Drawing from theories by Donna Haraway and Sherry Turkle, and (...) using tools of feminist epistemology, Adam provides a sustained critique of AI which interestingly re-enforces many of the traditional criticisms of the AI project. Artificial Knowing is an esential read for those interested in gender studies, science and technology studies, and philosophical debates in AI. (shrink)

_Artificial Knowing_ challenges the masculine slant in the Artificial Intelligence view of the world. Alison Adam admirably fills the large gap in science and technology studies by showing us that gender bias is inscribed in AI-based computer systems. Her treatment of feminist epistemology, focusing on the ideas of the knowing subject, the nature of knowledge, rationality and language, are bound to make a significant and powerful contribution to AI studies. Drawing from theories by Donna Haraway and Sherry Turkle, and using (...) tools of feminist epistemology, Adam provides a sustained critique of AI which interestingly re-enforces many of the traditional criticisms of the AI project. _Artificial Knowing_ is an esential read for those interested in gender studies, science and technology studies, and philosophical debates in AI. (shrink)

This paper focuses much-needed attention on the ethical nature of customer relationship management (CRM) strategies in organisations. The research uses an in-depth case study to reflect on the design, implementation and use of ‘best practice’ associated with CRM. We argue that conventional CRM philosophy is based on a fairly narrow construct that fails to consider ethical issues appropriately. We highlight why ethical considerations are important when organisations use CRM and how a more holistic approach incorporating some of Alasdair MacIntyre's ideas (...) on virtue ethics could be relevant. (shrink)

This paper focuses much‐needed attention on the ethical nature of customer relationship management (CRM) strategies in organisations. The research uses an in‐depth case study to reflect on the design, implementation and use of ‘best practice’ associated with CRM. We argue that conventional CRM philosophy is based on a fairly narrow construct that fails to consider ethical issues appropriately. We highlight why ethical considerations are important when organisations use CRM and how a more holistic approach incorporating some of Alasdair MacIntyre's ideas (...) on virtue ethics could be relevant. (shrink)

This paper considers the ways that Information Ethics (IE) treats things. A number of critics have focused on IE’s move away from anthropocentrism to include non-humans on an equal basis in moral thinking. I enlist Actor Network Theory, Dennett’s views on ‹as if’ intentionality and Magnani’s characterization of ‹moral mediators’. Although they demonstrate different philosophical pedigrees, I argue that these three theories can be pressed into service in defence of IE’s treatment of things. Indeed the support they lend to the (...) extension of moral status to non-human objects can be seen as part of a trend towards the accommodation of non-humans into our moral and social networks. A number of parallels are drawn between philosophical arguments over artificial intelligence and information ethics. (shrink)

This paper addresses the question of delegation of morality to a machine, through a consideration of whether or not non-humans can be considered to be moral. The aspect of morality under consideration here is protection of privacy. The topic is introduced through two cases where there was a failure in sharing and retaining personal data protected by UK data protection law, with tragic consequences. In some sense this can be regarded as a failure in the process of delegating morality to (...) a computer database. In the UK, the issues that these cases raise have resulted in legislation designed to protect children which allows for the creation of a huge database for children. Paradoxically, we have the situation where we failed to use digital data in enforcing the law to protect children, yet we may now rely heavily on digital technologies to care for children. I draw on the work of Floridi, Sanders, Collins, Kusch, Latour and Akrich, a spectrum of work stretching from philosophy to sociology of technology and the “seamless web” or “actor–network” approach to studies of technology. Intentionality is considered, but not deemed necessary for meaningful moral behaviour. Floridi’s and Sanders’ concept of “distributed morality” accords with the network of agency characterized by actor–network approaches. The paper concludes that enfranchizing non-humans, in the shape of computer databases of personal data, as moral agents is not necessarily problematic but a balance of delegation of morality must be made between human and non-human actors. (shrink)

This paper reviews the relatively small body of work in computer ethics which looks at the question of whether gender makes any difference to ethical decisions. There are two strands of writing on gender and computer ethics. The first focuses on problems of women's access to computer technology; the second concentrates on whether there are differences between men and women's ethical decision making in relation to information and computing technologies. I criticize the latter area, arguing that such studies survey student (...) audiences, that they emphasize the result of an ethical decision over the process of arriving at the decision, that they are problematic in relation to research methodology and that they are undertheorized. Given that traditional ethical theories largely ignore gender, I offer a gender based ethics in terms of feminist ethics as the best place to look for theoretical substance. The paper concludes by considering how feminist ethics can be combined with empirical studies that emphasize observation and interviewing in order to move gender and computer ethics onward from statistical studies of men's and women's ethical decisions toward more substantially theorized studies of areas in computer ethics which have gender implications, such as privacy and power. (shrink)

Computer ethics is a relatively young discipline,hence it needs time both for reflection and forexploring alternative ethical standpoints in buildingup its own theoretical framework. Feminist ethics isoffered as one such alternative particularly to informissues of equality and power. We argue that feministethics is not narrowly confined to ‘women's issues’ but is an approach with wider egalitarianapplications. The rise of feminist ethics in relationto feminist theory in general is described and withinthat the work of Gilligan and others on an ‘ethic of (...) care’. We argue for the need to connect theory toempirical evidence. Empirical studies of gender andbusiness and computer ethics are reviewed. We noteconcerns with surveying a student audience, the issueof how far questionnaires and interviews can get tothe heart of ethical beliefs and problems ofperforming statistical analyses of quantitative data.Although we recognize them, our own small surveycannot avoid all these problems. Nevertheless byrefining our scenarios we are able to offer analternative reading of a hacking problem in terms ofan ethic of care thereby pointing a way forward forfuture research in computer ethics inspired byfeminist theory. (shrink)

PurposeThe purpose of this paper is to report on and evaluate focus groups and privacy diary/interview methods used in a qualitative study of on‐line privacy.Design/methodology/approachThe paper is a discursive evaluation of two methods employed to study on‐line privacy, informed by and situated in interpretive and constructivist approaches to knowledge.FindingsThe paper argues for the value of qualitative research methods in study of on‐line privacy. It confronts the positivist paradigm that informs much of the work in the field by foregrounding the need (...) for methodological plurality in the study of privacy as relational, situated, dynamic and contextual. It deals with the notion of “sensitivity” as well as introducing often neglected issue of logistical challenges in qualitative research.Originality/valueThe paper contributes to the existing debates about the value of employment of qualitative research methods broadly, as well as in the study of on‐line privacy more specifically. It demonstrates a range of advantages and challenges in use of the two methods, providing recommendations of how to supplement them. It opens up the discussion of process of sensitizing of the participants and thus the “co‐construction” of knowledge. (shrink)

This paper is based on the premise that the analysis of some cyberethics problems would benefit from a feminist treatment. It is argued that both cyberstalking and Internet child pornography are two such areas which have a `gendered' aspect which has rarely been explored in the literature. Against a wide ranging feminist literature of potential relevance, the paper explores a number of cases through a focused approach which weaves together feminist concepts of privacy and the gaze.

This paper argues that AI follows classical versions of epistemology in assuming that the identity of the knowing subject is not important. In other words this serves to `delete the subject''. This disguises an implicit hierarchy of knowers involved in the representation of knowledge in AI which privileges the perspective of those who design and build the systems over alternative perspectives. The privileged position reflects Western, professional masculinity. Alternative perspectives, denied a voice, belong to less powerful groups including women. Feminist (...) epistemology can be used to approach this from new directions, in particular, to show how women''s knowledge may be left out of consideration by AI''s focus on masculine subjects. The paper uncovers the tacitly assumed Western professional male subjects in two flagship AI systems, Cyc and Soar. (shrink)

The paper proposes that gender can be used to explore alternative epistemologies represented within AI systems. Current research on feminist epistemology is reviewed then criticisms of the main philosophical position dominant in AI are outlined. These criticisms say little about epistemology and nothing about gender. It is suggested that the way forward might be found within the sociology of scientific knowledge as its approach is in accord with the postmodernist view of feminist epistemology in seeing knowledge as a cultural product. (...) However, the sociology of knowledge must brush up its feminist credentials and feminist epistemology must supply more concrete examples with which to test out our theories in AI. (shrink)

This article considers the question of embodiment in relation to gender and whether there are models of artificial intelligence (AI) which can enrol a concept of gender in their design. A central concern for feminist epistemology is the role of the body in the making of knowledge. I consider how this may inform a critique of the AI project and the related area of artificial life (A-Life), the latter area being of most interest in this paper. I explore briefly the (...) tensions between the treatment of the body in different branches of feminist theory, especially the tensions between the approaches of feminist sociology and feminist philosophy. I explore the ways in which writing from category theory and anthropological phenomenology offers rich suggestions as to how the body has been left out of objectivist accounts of epistemology, but struggles to offer an account of why. In its analysis of the links between women, knowledge and the body, feminist revisions of epistemology offer a more convincing why. This is explored briefly through a critique of symbolic AI, and more substantially through the problem of embodiment in artificial life. (shrink)

This book charts the historical development of 'forensic objectivity' through an analysis of the ways in which objective knowledge of crimes, crime scenes, crime materials and criminals is achieved. Taking an interdisciplinary approach, with authors drawn from law, history, sociology and science and technology studies, this work shows how forensic objectivity is constructed through detailed crime history case studies, mainly in relation to murder, set in Scotland, England, Germany, Sweden, USA and Ireland. Starting from the mid-nineteenth century and continuing to (...) the present day, the book argues that a number of developments were crucial. These include: the beginning of crime photography, the use of diagrams and models specially constructed for the courtroom so jurors could be ‘virtual witnesses’, probabilistic models of certainty, the professionalization of medical and scientific expert witnesses and their networks, ways of measuring, recording and developing criminal records and the role of the media, particularly newspapers in reporting on crime, criminals and legal proceedings and their part in the shaping of public opinion on crime. This essential title demonstrates the ways in which forensic objectivity has become a central concept in relation to criminal justice over a period spanning 170 years. (shrink)

There have been few attempts, so far, to document the history of artificial intelligence. It is argued that the “historical sociology of scientific knowledge” can provide a broad historiographical approach for the history of AI, particularly as it has proved fruitful within the history of science in recent years. The article shows how the sociology of knowledge can inform and enrich four types of project within the history of AI; organizational history; AI viewed as technology; AI viewed as cognitive science (...) and historical biography. In the latter area the historical treatments of Darwin and Turing are compared to warn against the pitfalls of “rational reconstructions” of the past. (shrink)

PurposeThe purpose of this paper is to examine how the design of characteristics and use of practices incorporated in customer relationship management information systems impact on the expression and realisation of moral agency within organisations.Design/methodology/approachThe paper draws on the findings from an in‐depth UK case study of a CRM‐IS implementation.FindingsThe paper finds that some characteristics and practices within CRM‐IS can restrict the expression and realisation of moral agency in organisational life, resulting in a number of problems. For a greater consideration (...) of MacIntyre's virtue ethics approach in order to respond to such challenges is argued.Originality/valueThe paper offers a relatively rare insight into the significance of the ethical issues arising from the organisational use of CRM‐IS and strategies. The paper should be of interest to managers, computer professionals and academics. (shrink)

This article considers the question of embodiment in relation to gender and whether there are models of artificial intelligence (AI) which can enrol a concept of gender in their design. A central concern for feminist epistemology is the role of the body in the making of knowledge. I consider how this may inform a critique of the AI project and the related area of artificial life (A–Life), the latter area being of most interest in this paper. I explore briefly the (...) tensions between the treatment of the body in different branches of feminist theory, especially the tensions between the approaches of feminist sociology and feminist philosophy. I explore the ways in which writing from category theory and anthropological phenomenology offers rich suggestions as to how the body has been left out of objectivist accounts of epistemology, but struggles to offer an account of why. In its analysis of the links between women, knowledge and the body, feminist revisions of epistemology offer a more convincing why. This is explored briefly through a critique of symbolic AI, and more substantially through the problem of embodiment in artificial life. (shrink)