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The Effects of Context on Trust in Firm-Stakeholder Relationships: The Institutional Environment, Trust Creation, and Firm Performance
Business Ethics Quarterly 14 (1):141-160 (2004)
Abstract
Abstract:Recent work on the subject speaks to the importance trust has for firm performance (e.g., Hagen and Choe, 1999; Hill, 1995). Yet little work has been done to show how context affects the ability of firms to create trust in relationships with key stakeholders. This paper looks at how the institutional environment may affect the performance of different strategies for managing firm-stakeholder relationships, and in turn, how this affects firm performance. The authors put forward propositions that build on these theoretical insights and offer prospects for future empirical work.My notes
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Citations of this work
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The Role of MNEs in Community Development Initiatives in Developing Countries.Gabriel Eweje - 2006 - Business and Society 45 (2):93-129.
Developing Organizational Trust Through Advancement of Employees’ Work Ethic in a Post-Socialist Context.Raminta Pučėtaitė & Anna-Maija Lämsä - 2008 - Journal of Business Ethics 82 (2):325-337.
Developing organizational trust through advancement of employees' work ethic in a post-socialist context.Raminta Pučėtaitė & Anna-Maija Lämsä - 2008 - Journal of Business Ethics 82 (2):325 - 337.
Development of organizational trust among employees from a contextual perspective.Anna-Maija Lämsä & Raminta Pučėtaitė - 2006 - Business Ethics 15 (2):130-141.
References found in this work
The institutional determinants of social responsibility.Marc T. Jones - 1999 - Journal of Business Ethics 20 (2):163 - 179.
Trust, Morality and International Business.George G. Brenkert - 1998 - Business Ethics Quarterly 8 (2):293-317.
The Ethical Limits of Trust in Business Relations.Bryan W. Husted - 1998 - Business Ethics Quarterly 8 (2):233-248.
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