Abstract

This study used Toulmin's analytical framework of argumentative structure in order to examine employees' argumentative discourse on the way they handle conflict situations in their workplace. The way in which this analytical tool has been applied here challenges critics on the usefulness of the particular analytical tool for the analysis of real-life argumentation. The definition of argumentative elements according to their function in the context of a particular argument, together with the analysis beyond the level of what has been stated explicitly enabled a comprehensive understanding of how specific information, statements or assumptions are interpreted and utilized in arguments examined. Finally, the acknowledgment of the importance of `field-dependency' of argumentative discourse, through the consideration of the social context within which this discourse is embedded, elicited the way in which this context made employees' argumentation a meaningful and acceptable discourse in this particular setting.