AI and Society 3 (2):103-116 (1989)

Abstract
Three case studies were conducted on the implications of the use of expert systems for the work of clerks and operators in Britain. An expert system had been introduced in a process control application. The operators' work was deskilled. The second case was a fault diagnosis application. An operator was very happy with his new work. In the third case, insurance clerks received training to operate an expert system which extended the scope of their work. In conclusion, it is suggested that expert systems extend the range of work which can be automated, but may not have unique impacts
Keywords Expert systems  Skills  Training  Work
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DOI 10.1007/bf01891321
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Evaluating Expert System Prototypes.Pål Sørgaard - 1991 - AI and Society 5 (1):3-17.

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