Abstract

Living labs represent an important step in the development of research solutions based on the inclusive design paradigm. To ensure participants' rights and the adoption of an ethical approach to technological research, this paper presents some tools and strategies that comply with the needs and rights of those less advantaged groups to ensure that their rights and demands are taken into account. There is a gap in the construction and development of norms for a living lab. This article summarizes the efforts made to achieve the goals of ethical awareness, enumerates the issues related to the ethical problems that may arise during participatory design and living labs environments, describes working routines, and outlines recommendations for achieving this objective. This paper attempts to focus on those aspects of research development that directly or indirectly come into contact with issues of ethics, privacy, and security related to participants in the context of any research conducted using a living lab approach. It also includes thoughts about the importance of information and communication technologies on the public domain and their implications for privacy. The importance of ethical awareness is even more evident in the case of enterprises where elderly and disabled users are present. For that reason, there are several legal tools that can be applied in a living lab setting, tools that are pertinent even though they may not have been conceived specifically to regulate this environment, may be used in a precarious way and might be temporary as well, just to proceed with the setting up of the living lab. However, the specificity and idiosyncrasy of this research environment demands further efforts to establish procedures that will facilitate both the proper set-up and smooth running of the living lab