Ethics and Information Technology 14 (4):285-303 (2012)

Explicitly considering human values in the design process of socio-technical systems has become a responsibility of designers. It is, however, challenging to design for values because (1) relevant values must be identified and communicated between all stakeholders and designers and (2) stakeholders’ values differ and trade-offs must be made. We focus on the first aspect, which requires elicitation of stakeholders’ situated values , i.e. values relevant to a specific real life context. Available techniques to elicit knowledge and requirements from stakeholders lack in providing the context and means for reflection needed to elicit situated values as well as an explicit concept of value. In this paper we present our design of a tool to support active elicitation of stakeholders’ values and communication between stakeholders and designers. We conducted an exploratory user study in which we compared the suitability of methods used in social sciences for (1) eliciting situated values, (2) supporting people’s expressions of values and (3) being implemented in value elicitation tool. Based on the outcomes we propose a design for a value elicitation tool that consists of a mobile application used by stakeholders for data collection and in-situ self-reflection, and a website used collaboratively by designers and stakeholders to analyse and communicate values. Discussion focuses on contributions to value sensitive design.
Keywords Design methods   Self-reflection   Situated values   Value elicitation   Value sensitive design
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DOI 10.1007/s10676-011-9282-6
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References found in this work BETA

The Nature of Human Values.Milton Rokeach - 1973 - New York: Free Press.
Value Theory.Mark Schroeder - 2008 - Stanford Encyclopedia of Philosophy.
Is There an Ethics of Algorithms?Martin Peterson - 2011 - Ethics and Information Technology 13 (3):251-260.
Values as Constraints on Affordances: Perceiving and Acting Properly.Bert H. Hodges & Reuben M. Baron - 1992 - Journal for the Theory of Social Behaviour 22 (3):263–294.
A Cognitive Approach to Values.Maria Miceli & Cristiano Castelfranchi - 1989 - Journal for the Theory of Social Behaviour 19 (2):169–193.

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