Abstract

The paper argues that the human-centred approach should be considered as an alternative to the techno-economic model of the EC information society. This alternative approach should be based on the principles of democratic participation of citizens and social cohesion. Using a community development based approach the paper introduces concepts of partnership, tripartite collaboration and universal participation. Having evaluated a human-centred approach to the information society this is then applied to the results of four case studies of Danish and Swedish community teleservice centres (CTSCs), and the subsequent lessons drawn