Mixed matters: fluency impacts trust ratings when faces range on valence but not on motivational implications

Cognition and Emotion 32 (5):1032-1051 (2017)
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Abstract

ABSTRACTFacial features that resemble emotional expressions influence key social evaluations, including trust. Here, we present four experiments testing how the impact of such expressive features is qualified by their processing difficulty. We show that faces with mixed expressive features are relatively devalued, and faces with pure expressive features are relatively valued. This is especially true when participants first engage in a categorisation task that makes processing of mixed expressions difficult and pure expressions easy. Critically, we also demonstrate that the impact of categorisation fluency depends on the specific nature of the expressive features. When faces vary on valence, trust judgments increase with their positivity, but also depend on fluency. When faces vary on social motivation, trust judgments increase with their approachability, but remain impervious to disfluency. This suggests that people intelligently use fluency to make judgments on val...

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