Abstract

We have developed an approach to implementing a system for managing situated knowledge for complex instruments. Our aim is to develop a system that guides a user through the steps for operating complex scientific instruments. A user manual is often inadequate support for a community of users, so direct communication with an expert is often required. One reason for this is that not all of the author’s expert knowledge was included in the manual, thus limiting the contents to explicit knowledge. This is a main concern of modern knowledge management practitioners who are attempting to design systems that consider both explicit and tacit knowledge. The key is to distribute explicit knowledge through interaction with the real world so that users can develop tacit knowledge as well as acquire explicit knowledge. We describe technical difficulties related to referencing the real world, which is required for interaction, and describe a novel approach to building a low-cost three-dimensional pointer for obtaining the required knowledge, which constitutes our preliminary result