Development and Validation of the Online Interaction Scale in Organizational Context

Frontiers in Psychology 13 (2022)
  Copy   BIBTEX


The evolution of Web 2.0 and social networks has led to the increased use of enterprise social media platforms, making online interactions more common in organizations. However, few studies have researched online interactions in organizational context. This study addressed this gap using two research phases: a qualitative phase and a quantitative phase. The qualitative study phase identified two dimensions of online interaction: employee–employee online interaction and employee–platform online interaction. The employee–employee online interaction assessed responsiveness and suitability. The employee–platform online interaction assessed usefulness, applicability, and ease of use. The quantitative study phase applied a proposed conceptual framework derived from the qualitative study to create and validate measures for a new online interaction scale. This was done using a systematic scale development process. Measuring online interaction can help drive future quantitative research, providing an instrumental basis for further exploring the scientific management practice elements that govern employee psychology and behavior in cyberspace.



    Upload a copy of this work     Papers currently archived: 74,247

External links

Setup an account with your affiliations in order to access resources via your University's proxy server

Through your library

Similar books and articles

Effect of Game Motivation on Flow Experience and Companionship.Elena Carolina Li & Ding-Bang Luh - 2017 - Latest Issue of Interaction Studies 18 (1):95-115.


Added to PP

1 (#1,489,649)

6 months
1 (#415,205)

Historical graph of downloads

Sorry, there are not enough data points to plot this chart.
How can I increase my downloads?

Author Profiles

Qing Wang
University College Dublin
Xin Liu
Dalian University of Technology

Citations of this work

No citations found.

Add more citations

References found in this work

Mediated Interaction in the Digital Age.John B. Thompson - 2020 - Theory, Culture and Society 37 (1):3-28.

Add more references