AI and Society 26 (3):261-273 (2011)

Abstract
This paper describes a study of the effects of two acts of social intelligence, namely mimicry and social praise, when used by an artificial social agent. An experiment ( N = 50) is described which shows that social praise—positive feedback about the ongoing conversation—increases the perceived friendliness of a chat-robot. Mimicry—displaying matching behavior—enhances the perceived intelligence of the robot. We advice designers to incorporate both mimicry and social praise when their system needs to function as a social actor. Different ways of implementing mimicry and praise by artificial social actors in an ambient persuasive scenario are discussed
Keywords Ambient Intelligence  Attitude change  Persuasion  Friendliness  Chat-robot  Mimicry  Praise  Social intelligence
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DOI 10.1007/s00146-010-0304-4
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