Abstract

The present study contributes to developing a pragmatic constructivist framework for detecting the nature of real-world’s problems. To do so, we developed a framework that appreciates factual and logical aspects of reality and considers the values of actors participating in the situation using their communication. This occurs by integrating contingency theory and sense-making theory, which utilize rational and discursive inference mechanisms, respectively. In order to effectively cope with the complexity of understanding problems’ nature, it is suggested to use rational and discursive mechanisms in complement. To do so, in this study, organizational information processing theory (OIPT) from contingency theory was utilized to enrich the Cynefin framework stemming from sense-making theory. Then, we used qualitative conceptual analysis to investigate Cynefin papers in a deductive-inductive way to develop the evolved Cynefin framework. The rationality of OIPT improves the analytical capabilities of Cynefin. Additionally, OIPT’s contextual factors facilitate structuring debate sessions to reach a consensus. Cynefin helps us extract contextual narrations, which enables the acquisition of new knowledge. OIPT tries to extract actors’ existing explicit and tacit knowledge. Finally, the developed framework is validated by utilizing it in the field of business process management and discussing how it helps problem-solvers make sense of their processes.