Abstract

The German discussion about experience-guided work has led to the question of how work experience can be regarded within the process of designing technical artifacts. This paper offers a solution for the area of skilled maintenance work. Some considerations about the nature of experience and about the problems skilled workers have in aquiring work competences within computer aided production environments are introduced in order to illustrate the design philosophy: A decision-support-system is described which stimulates workplace learning by enabling previous and present users of the system, including maintenance staff and shop floor workers, to exchange and build on experience