Sustainability 14 (11):1-23 (2022)

Authors
Gheorghe-Ilie Farte
Alexandru Ioan Cuza University of Iasi
Abstract
This paper aims to measure the quality of all Romanian cities’ websites in 2019 and 2022, before and after the disruptive event of COVID-19. Since the official websites are the core instrument of e-governance, the changes in the quality of Romanian cities’ websites reflect the changes in the development of urban e-governance in Romania. The COVID-19 lockdowns and contact restrictions and the moving of most activities into the online environment had the potential to impact the performance of Romanian cities’ websites significantly and catalyze the progress of local e-governance. The quality of Romanian cities’ official websites was measured using an adapted survey instrument proposed by Holzer and Kim and Manoharan, Melitski, and Holzer. The tool covers five critical criteria of website quality or performance: personal data security, usability, content, services, and citizen participation. The research results may seem contrary to expectations: the improvements of websites have been incremental rather than transformational. Although our research provides only a case study, we may assert that the reform of traditional administration remains a step-by-step process. Our study’s main contribution consists in showing that the progress of e-governance is an incremental process even in a situation of emergency that requires the moving of most activities into the online environment.
Keywords e-governance  good governance  official website  website evaluation grid  incremental vs. transformational changes
Categories (categorize this paper)
Options
Edit this record
Mark as duplicate
Export citation
Find it on Scholar
Request removal from index
Revision history

Download options

PhilArchive copy

 PhilArchive page | Other versions
External links

Setup an account with your affiliations in order to access resources via your University's proxy server
Configure custom proxy (use this if your affiliation does not provide a proxy)
Through your library

References found in this work BETA

No references found.

Add more references

Citations of this work BETA

No citations found.

Add more citations

Similar books and articles

Mismeasuring the Value of Statistical Life.Till Grüne-Yanoff - 2009 - Journal of Economic Methodology 16 (2):109-123.
General and Familiar Trust in Websites.Coye Cheshire, Judd Antin, Karen S. Cook & Elizabeth Churchill - 2010 - Knowledge, Technology & Policy 23 (3):311-331.
Internal Governance: The Neglected Pillar of Good Governance.Lutgart Aa van den Berghe - 2009 - International Journal of Business Governance and Ethics 4 (4):427-442.
Internal Governance: The Neglected Pillar of Good Governance.Lutgart A. A. Van den Berghe - 2009 - International Journal of Business Governance and Ethics 4 (4):427.
Corporate Governance Research Opportunities in Nigeria: A National Development Issue.Rosemary O. Obasi - 2019 - International Letters of Social and Humanistic Sciences 87:13-22.

Analytics

Added to PP index
2022-06-04

Total views
67 ( #172,900 of 2,519,273 )

Recent downloads (6 months)
67 ( #11,693 of 2,519,273 )

How can I increase my downloads?

Downloads

My notes