Journal of Business Ethics 47 (4):349 - 364 (2003)

Cam Caldwell
Dixie College
Although trust has been widely recognized as a vital component ofrelationships and a critical element to the success of organizations,the literature describing trust and trustworthiness is known for itsvarying perspectives and its inconsistencies. Trustworthiness has beenidentified as a condition precedent to the development of trust.Building upon the established constructs of interpersonaltrustworthiness, we propose a related model containing the sevenconstructs of Competence, Legal Compliance, Responsibility to Inform,Quality Assurance, Procedural Fairness, Interactional Cour-tesy, andFinancial Balance. Citing evidence from trust-related literature, weidentify the utility of these seven constructs in encompassingorganizational trustworthiness as a subjectively perceived aspect oforganizational effectiveness. We analyzed questionnaire data andconducted comparative world-region analyses.
Keywords international  interpersonal trust  organizational trust  organizations  trust
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Reprint years 2004
DOI 10.1023/A:1027370104302
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Trust and Power.Niklas Luhmann - 1982 - Studies in Soviet Thought 23 (3):266-270.

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