Journal of Business Ethics 39 (4):377 - 390 (2002)

The relationship between ethics and trust is ambiguous as ethics can promote trust, whilst trust can simultaneously be abused resulting in unethical behaviour. In this contribution to the debate on trust and ethics the focus is specifically on the role that ethics can play in facilitating trustworthiness. The article starts with a definition of the concept trustworthiness. It then reports on an empirical longitudinal study on trustworthiness that was conducted in a South African company in the insurance industry. The facilitators of trustworthiness that were identified in this study and their relative contributions to trustworthiness are then discussed. Finally the implications of these findings for the ethical conduct of managers are discussed. It is demonstrated how ethical managerial conduct can enhance the trustworthiness of managers.
Keywords benevolence  business ethics  competency  integrity  openness  trust
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Reprint years 2004
DOI 10.1023/A:1019700704414
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References found in this work BETA

Professional Ethics and the Culture of Trust.Andrew Brien - 1998 - Journal of Business Ethics 17 (4):391 - 409.
Creating Trust.Robert C. Solomon - 1998 - Business Ethics Quarterly 8 (2):205-232.
The Ethical Limits of Trust in Business Relations.Bryan W. Husted - 1998 - Business Ethics Quarterly 8 (2):233-248.

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Trustworthiness, Governance, and Wealth Creation.Cam Caldwell & Mark H. Hansen - 2010 - Journal of Business Ethics 97 (2):173 - 188.

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