Abstract

Socio-technical systems (STS) have become prominent platforms for online social interactions. Yet, they are still struggling to incorporate basic social ideas for many different and new online activities. This has resulted in unintended exposure of users’ personal data and a rise in online threats as users have now become a desirable target for malicious activities. To address such challenges, various researchers have argued that STS should support user-oriented configurations to protect their users from online social abuse. Some methodologies have also been proposed to appreciate the integration of social values in the design of information systems, but they often lack an application mechanism. This paper presents a framework for the application of the socio-technical design methodology to incorporate social standards in the design of STS. The proposed framework exemplifies the socio-technical design approach by considering a list of social standards, followed by their mapping onto corresponding technical specifications. Based on these two sets, the framework highlights various individual, inter-group, and intra-group interactions and their supporting tools for STS governance. A conversation about the integration of social standards in STS is already materializing, therefore, a comprehensive framework to apply these standards in STS is entailed.