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  1. Extending Client-Centered Support: Counselors' Proposals to Shift From E-Mail to Telephone Counseling.Jessica Harris, Susan Danby, Carly W. Butler & Michael Emmison - 2012 - Text and Talk 32 (1):21-37.
    The availability and use of online counseling approaches has increased rapidly over the last decade. While research has suggested a range of potential affordances and limitations of online counseling modalities, very few studies have offered detailed examinations of how counselors and clients manage asynchronous e-mail counseling exchanges. In this paper we examine e-mail exchanges involving clients and counselors through Kids Helpline, a national Australian counseling service that offers free online, e-mail, and telephone counseling for young people up to the age (...)
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