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  1. Face-oriented acts of empathy in psychotherapy.Wu Yijin - 2021 - Pragmatics and Society 12 (3):373-389.
    Using Conversation Analytic methods, the present study attempts to analyze the various functions of face-based therapist empathy, and how they are sequentially realized in different psychotherapeutic settings. Four types of face-based therapeutic functions are discussed; more specifically, it is illustrated how therapist empathy may serve to maintain, enhance, threaten or even save the client’s face. The findings gained could contribute to a better understanding of the face-based therapeutic functions of empathy; also, the study may inspire researchers to further investigate other (...)
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  • Dealing with the distress of people with intellectual disabilities reporting sexual assault and rape.Sara Willott, Elizabeth Stokoe, Emma Richardson & Charles Antaki - 2015 - Discourse Studies 17 (4):415-432.
    When police officers interview people with intellectual disabilities who allege sexual assault and rape, they must establish rapport with the interviewee but deal with their distress in a way that does not compromise the interview’s impartiality and its acceptability in court. Inspection of 19 videotaped interviews from an English police force’s records reveals that the officers deal with expressed distress by choosing among three practices: minimal or no acknowledgement, acknowledging the expressed emotion as a matter of the complainant’s difficulty in (...)
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  • Normalizing in student counseling: Counselors’ responses to students’ problem descriptions.Elina Weiste, Liisa Voutilainen & Kimmo Svinhufvud - 2017 - Discourse Studies 19 (2):196-215.
    University students seek counseling to discuss concerns about their academic skills, motivation, time management and well-being. This article examines the conversational activity of normalizing recurrently used by counselors to manage students’ negative emotions and troubles-telling. Normalizing refers to an activity in which something in the interaction is made normal by labeling it ‘normal’ or ‘commonplace’ or by interpreting it in an ordinary way. Three uses for normalizing were identified in a sample of 16 videotaped counseling sessions: supporting the student’s position, (...)
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  • Empathy, Challenge, and Psychophysiological Activation in Therapist–Client Interaction.Liisa Voutilainen, Pentti Henttonen, Mikko Kahri, Niklas Ravaja, Mikko Sams & Anssi Peräkylä - 2018 - Frontiers in Psychology 9.
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  • What do displays of empathy do in palliative care consultations?Ruth Parry, Alexa Hepburn & Joseph Ford - 2019 - Discourse Studies 21 (1):22-37.
    Empathy is an important way for doctors to demonstrate their understanding of patients’ subjective experiences. This research considers the role of empathy in 37 doctor–patient palliative or end-of-life care consultations recorded in a hospice. Specifically, it focuses on four contexts in which there is a disparity between patients’ displayed experience of their illness and the doctor’s biomedical, expertise-driven perspective on their illness. These include cases in which the patient is sceptical of the medical perspective, cases in which the patient’s expectations (...)
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  • Empathically designed responses as a gateway to advice in Dutch counseling calls.Hedwig te Molder & Wyke Stommel - 2018 - Discourse Studies 20 (4):523-543.
    Previous conversation analytic studies of institutional interaction included analyses of empathy in interaction. These studies revealed that professionals may use empathy displays not only to validate the client’s worry, but also to perform actions oriented to other institutional goals and tasks such as closing off a troubles-telling sequence. In this article, we present an analysis of empathically designed responses in Dutch telephone counseling. The data consist of 36 calls from the Alcohol and Drugs Info Line. In some of the calls, (...)
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  • Managing troubles-talk in the renegotiation of a loan contract.Susanna Karlsson, Anna Lindström & Mats Ekström - 2013 - Discourse Studies 15 (4):371-394.
    This study focuses on troubles-tellings in calls to the Swedish Board for Student Support, where the caller wants to negotiate the repayment contract of a student loan. The study relates to research on the organization of troubles-tellings in institutional interaction, and the overall question of how talk about money is a delicate matter that is shaped by moral concerns. The data consist of 94 calls in which the caller proposes either a reduction or a temporal suspension of repayment. The analysis (...)
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  • Seeing the Situational Gestalt - Movement in Therapeutic Spaces.Michael B. Buchholz - 2020 - Gestalt Theory 42 (2):101-132.
    Summary This paper starts with a short review of recent developments in psychotherapy process research and analyzes that a medical, or better, technical approach in process research – using words such as ‘intervention’, ‘effect’ and ‘outcome’ – is gradually acknowledged as only one side of psychotherapy; the other, more human or ‘humanistic’ side, is ‘conversation’, described by prominent authors as ‘low technology’. Conversation analysis cannot study psychotherapy as a whole. Sessions are subdivided into ‘situations’. What are situations? I make a (...)
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