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  1. Exploring consumers’ serendipitous experiences in online marketplaces: characteristics, development route and factors influencing it.Xuanning Chen - 2023 - Dissertation, The University of Sheffield
    The findings reveal that e-commerce serendipity is an artificially facilitated unplanned experience, jointly shaped by consumers and online platforms along with their designers. Being an artificial serendipity, e-commerce serendipity is characterised by its expectedness, thrillingness, and varied outcomes. Three routes were presented for consumers to experience e-commerce serendipity: coincidence, unexpected discovery, encountering. These routes differed via the varying interaction patterns between serendipitists and third parties under different conditions. The findings regarding ecommerce serendipity as a form of artificial serendipity have significant (...)
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  • The Right to be an Exception to Predictions: a Moral Defense of Diversity in Recommendation Systems.Eleonora Viganò - 2023 - Philosophy and Technology 36 (3):1-25.
    Recommendation systems (RSs) predict what the user likes and recommend it to them. While at the onset of RSs, the latter was designed to maximize the recommendation accuracy (i.e., accuracy was their only goal), nowadays many RSs models include diversity in recommendations (which thus is a further goal of RSs). In the computer science community, the introduction of diversity in RSs is justified mainly through economic reasons: diversity increases user satisfaction and, in niche markets, profits.I contend that, first, the economic (...)
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  • Why a Right to an Explanation of Algorithmic Decision-Making Should Exist: A Trust-Based Approach.Tae Wan Kim & Bryan R. Routledge - 2022 - Business Ethics Quarterly 32 (1):75-102.
    Businesses increasingly rely on algorithms that are data-trained sets of decision rules (i.e., the output of the processes often called “machine learning”) and implement decisions with little or no human intermediation. In this article, we provide a philosophical foundation for the claim that algorithmic decision-making gives rise to a “right to explanation.” It is often said that, in the digital era, informed consent is dead. This negative view originates from a rigid understanding that presumes informed consent is a static and (...)
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  • In Defense of (Some) Online Echo Chambers.Douglas R. Campbell - 2023 - Ethics and Information Technology 25 (3):1-11.
    In this article, I argue that online echo chambers are in some cases and in some respects good. I do not attempt to refute arguments that they are harmful, but I argue that they are sometimes beneficial. In the first section, I argue that it is sometimes good to be insulated from views with which one disagrees. In the second section, I argue that the software-design principles that give rise to online echo chambers have a lot to recommend them. Further, (...)
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  • Application of the concept of serendipity to Local Government Public Relations channels.Yusuke Mitsui - 2024 - Public Communication Research 8 (1):17-30.
    This paper examined the possibility of applying the concept of serendipity, which has been referred to in various fields, to Local Government public relations channels. By reviewing the literature, definitions of the concept of serendipity and its evaluation scale in each field were organized. As a result, since the definition of serendipity differs depending on the field, it was found that it is possible to apply it to Local Government Public Relations channels by defining the concept of serendipity for each (...)
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