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  1. Determinants of Electronic Word-of-Mouth on Social Networking Sites About Negative News on CSR.Maria del Mar García-de los Salmones, Angel Herrero & Patricia Martínez - 2020 - Journal of Business Ethics 171 (3):583-597.
    Social network sites are a new communication channel to convey CSR information. They are interactive channels that let users participate, spread content and generate positive and negative electronic word-of-mouth about companies that can dramatically affect their reputation and future business. To identify the factors behind this behaviour, we designed a causal model to explain the intention to both comment on and share a negative corporate social responsibility news posted on Facebook. We included the following as explanatory variables: social consciousness, environmental (...)
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  • The Story of Corporate Social Responsibility: An Attribution Analysis of the Coverage of U.S. Corporate Responsibility Cases.Hyun Ju Jeong & Deborah S. Chung - 2022 - Journal of Media Ethics 37 (4):266-280.
    Applying media effects and attributions to news coverage of corporate social responsibility (CSR) issues, this content analysis examines recent CSR news in the United States. Results showed that the news media presented CSR activities positively with episodic events, offering proactive solutions to social problems, particularly when the media attributed CSR to corporate motives for social benefits. Opposing results were detected when the media inferred corporations’ business motives from CSR activities. Further, the general non-business media favorably described CSR cases with social (...)
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