This article analyses the sequential ordering of multi-modal discussions in real-time online classes in postgraduate education contexts. The article explores the ways that text and verbal talk are organized by the participants as inter-connecting modes of interaction. Focusing on Initiation, Response and Feedback sequences as an example of a form of exchange, the article shows that the interaction was comparatively disorderly where conducted across talk and text modes. For instance, written responses to questions or to encouragement turns often overlapped with (...) verbal answers from other students or with encouragement turns from the tutor. However, through the withholding of speech turns, the close latching of speech to written talk, and the ceasing of written turns at points where the topics or speakers changed, the participants showed a concern with re-establishing sequential order across the modalities. (shrink)

This study employs the tools of conversation analysis in order to assess consultee satisfaction in chat endings obtained from the e-counseling provided by the Youth Board of Cyprus. In order to study whether consultees are satisfied with the service they receive during the chat, an alternative approach of exploring consultee satisfaction to those that rely on self-report or questionnaires, which are methods that are external to the actual interactions, has been applied. Therefore, internal indications of consultees’ satisfaction, as displayed in (...) the ways in which they express appreciation, or otherwise, during the closing stages of chats, is the preferred method. Indications of satisfaction, or otherwise, produced during the chat, through displays of appreciation, withholding appreciation or even exhibiting dissatisfaction, do help to inform chat-handlers about the extent to which they have satisfied consultees’ expectations. Internal indicators of consultee satisfaction are displayed in the closing stages of the e-counseling chats. The different expressions have consequences on how the chat ends, with satisfied consultees ending the chat with strong and enthusiastic expression of appreciation and with dissatisfied consultees expressing resistance in reaching termination. (shrink)

Although coherence has been widely studied in computer-mediated communication, insufficient attention has been paid to emergent multimodal forms. This study analyzes a popular commentary system on Chinese and Japanese video-sharing sites – known as danmu or danmaku – where anonymous comments are superimposed on and scroll across the video frame. Through content and multimodal discourse analysis, we unpack danmu-mediated communication analyzing the newest interface, the comments, the interpersonal interactions and the unusual use of the second-person pronoun. Results show that despite (...) the technological constraints, users construct order in interactions through repetition, danmu-specific expressions and multimodal references, while using playful language to make fun. This study provides an up-to-date analysis on an increasingly popular CMC medium beyond well-studied social networking sites, and broadens the understanding of coherence in contemporary CMC. (shrink)