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  1. Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty.Oriol Iglesias, Stefan Markovic, Mehdi Bagherzadeh & Jatinder Jit Singh - 2020 - Journal of Business Ethics 163 (1):151-166.
    In an ever more transparent, digitalized, and connected environment, customers are increasingly pressuring brands to embrace genuine corporate social responsibility practices and co-creation activities. While both CSR and co-creation are social and collaborative processes, there is still little research examining whether CSR can boost co-creation. In addition, while previous research has mainly related co-creation to emotional outcomes, limited empirical research has related it to rational and behavioral outcomes. To address these shortcomings in the literature, this paper examines the influence of (...)
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  • Transparency and Control in Email Communication: The More the Supervisor is Put in Cc the Less Trust is Felt.Tessa Haesevoets, David De Cremer, Leander De Schutter, Jack McGuire, Yu Yang, Xie Jian & Alain Van Hiel - 2021 - Journal of Business Ethics 168 (4):733-753.
    The issue of trust has increasingly attracted attention in the business ethics literature. Our aim is to contribute further to this literature by examining how the use of the carbon copy function in email communication influences felt trust. We develop the argument that the use of cc enhances transparency—representing an important characteristic of workplace ethics—and hence promotes trust. We further argue that a downside of the cc option may be that it can also be experienced as a control mechanism, which (...)
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  • Cyber Trust.Amitai Etzioni - 2019 - Journal of Business Ethics 156 (1):1-13.
    From a sociological and anthropological viewpoint, the ability of complete strangers to carry out transactions that involve significant risk to one or both parties should be complicated by a lack of trust. Yet the rise of e-commerce and “sharing economy” platforms suggests that concerns that seemed prevalent only a few decades ago have been largely assuaged. What mechanisms have been used to facilitate trust between strangers online? Can we measure the extent to which users trust each other when interacting online? (...)
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  • How Does Perceived Effectiveness Affect Adults’ Ethical Acceptance of Anti-Obesity Threat Appeals to Children? When the Going Gets Tough, the Audience Gets Going.Karine Charry, Patrick De Pelsmacker & Claude L. Pecheux - 2014 - Journal of Business Ethics 124 (2):243-257.
    Little is known on the appraisal of ethically questionable not- for-profit actions such as social marketing advertising campaigns. The present study evaluates the ethical acceptance by adults of anti-obesity threat appeals targeting children, depending on the claimed effectiveness of the campaign. An experiment conducted among 176 Belgian participants by means of an online survey shows that individuals’ acceptance of social marketing practices increases along with the claimed effectiveness of the campaign. As such it demonstrates that the audience adopts a pragmatic (...)
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  • E-Commerce and Consumer Protection in India: The Emerging Trend.Neelam Chawla & Basanta Kumar - 2022 - Journal of Business Ethics 180 (2):581-604.
    Given the rapid growth and emerging trend of e-commerce have changed consumer preferences to buy online, this study analyzes the current Indian legal framework that protects online consumers’ interests. A thorough analysis of the two newly enacted laws, i.e., the Consumer Protection Act, 2019 and Consumer Protection Rules, 2020 and literature review support analysis of 290 online consumers answering the research questions and achieving research objectives. The significant findings are that a secure and reliable system is essential for e-business firms (...)
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  • Carbon Information Disclosure Quality, Greenwashing Behavior, and Enterprise Value.Qilin Cao, Yunhuan Zhou, Hongyu Du, Mengxi Ren & Weili Zhen - 2022 - Frontiers in Psychology 13.
    As global warming becomes increasingly prominent, countries worldwide advocate for a low-carbon economy to cope with the pressure to reduce greenhouse gas emissions. The Chinese government has proposed a “dual carbon” goal of peaking carbon emissions by 2030 and becoming carbon neutral by 2060. The disclosure of carbon information by Chinese enterprises has attracted widespread attention from society. This study selects the constituents of the Social Responsibility Index of China Shanghai Stock Exchange from 2016 to 2020 as samples to empirically (...)
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  • Denial and Empathy: Partners in Employee Trust Repair?Zhanna Bagdasarov, Shane Connelly & James F. Johnson - 2019 - Frontiers in Psychology 10.
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  • Business-Related Ethical Values of Future Business Leaders in Four Asia-Pacific Countries.Gerald Albaum - 2014 - Asian Journal of Business Ethics 3 (2):127-140.
    The study reported in this article examines the relationships between nationality, gender, and religiosity and business ethics attitudes in four countries in the Asia-Pacific region. Using a survey approach, university business students in Australia, New Zealand, Hong Kong, and Singapore were asked about their attitudes regarding business-related ethicality using a six-item scale of ethicality that was reported in the literature. Business students are appropriate for this study as they are “future business leaders.” For nationality significant differences emerged for only two (...)
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  • A Critique of Utilitarian Trust: The Case of the Dutch Insurance Sector.Erik van Rietschoten & Koen van Bommel - forthcoming - Journal of Business Ethics:1-18.
    The organizational trust literature relies strongly on the notion of trust and trustworthiness as a calculative cause-and-effect relationship aimed at assessing the advantages and disadvantages between two actors. This utilitarian notion of trust has been critiqued by studies that highlight construct inconsistencies related to utilitarian trust, which, it is argued, is deficient, incomplete and misleading. Our empirical study of the Dutch insurance sector identifies and categorizes three process inconsistencies that help to explain why the calculation of trust in a utilitarian (...)
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  • Ethical Reasoning in Action: Validity Evidence for the Ethical Reasoning Identification Test.Kristen Smith, Keston Fulcher & Elizabeth Hawk Sanchez - 2017 - Journal of Business Ethics 144 (2):417-436.
    Professionals in business and law, healthcare providers, educators, policymakers, consumers, and higher education practitioners value ethical reasoning skills. Because of this, we concentrated campus-wide reaccreditation efforts to help students actively engage in ER. In doing so, we re-conceptualized the ER process, implemented campus-wide ER interventions designed to be experienced by all undergraduate students, and created the ethical reasoning identification test to measure students’ ability to engage in a foundational step in the ER process. Using factor analysis, we demonstrated internal validity (...)
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