Switch to: References

Add citations

You must login to add citations.
  1. Comparing Antecedents of Chinese Consumers’ Trust and Distrust.Dan Zhao, Xiaofeng Shi, Sheng Wei & Junsheng Ren - 2021 - Frontiers in Psychology 12.
    To help retailers gain consumers’ trust, many studies have investigated antecedents of consumer trust. However, distrust, a concept closely related to trust, has attracted only sporadic research attention. As a result, whether factors that increase consumer trust can eliminate consumer distrust is unclear. To deepen understanding of trust and distrust, this study applies the critical incident technique to identify and compare the antecedents of trust and distrust of Chinese consumers. The results show that the antecedents of distrust differ from those (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   1 citation  
  • How Could You be so Gullible? Scams and Over-Trust in Organizations.Hervé Laroche, Véronique Steyer & Christelle Théron - 2019 - Journal of Business Ethics 160 (3):641-656.
    Trust is a key ingredient of business activities. Scams are spectacular betrayals of trust. When the victim is a powerful organization that does not look vulnerable at first sight, we can suspect that this organization has developed an excessive trust, or over-trust. In this article, we take over-trust as the result of the intentional production of gullibility by the scammer. The analysis of a historically famous scam case, the Elf “Great Sniffer Hoax,” suggests that the victim is made gullible by (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   3 citations  
  • Transparency and Control in Email Communication: The More the Supervisor is Put in cc the Less Trust is Felt.Tessa Haesevoets, David De Cremer, Leander De Schutter, Jack McGuire, Yu Yang, Xie Jian & Alain Van Hiel - 2019 - Journal of Business Ethics 168 (4):733-753.
    The issue of trust has increasingly attracted attention in the business ethics literature. Our aim is to contribute further to this literature by examining how the use of the carbon copy function in email communication influences felt trust. We develop the argument that the use of cc enhances transparency—representing an important characteristic of workplace ethics—and hence promotes trust. We further argue that a downside of the cc option may be that it can also be experienced as a control mechanism, which (...)
    Direct download (2 more)  
     
    Export citation  
     
    Bookmark   1 citation